> Markdown version of [/jobs/ext/249739-it-support-specialist-manufacturing-retail-operations](https://www.wearedevelopers.com/jobs/ext/249739-it-support-specialist-manufacturing-retail-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Manufacturing & Retail Operations - **Company:** Framebridge Inc - **Location:** Holyoke, MA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Remote Service Software, Retail Software, Shopify, TCP/IP, TeamViewer, Wi-Fi Technology, Network Routers, Computer Networking Systems, Internet Protocol Telephony, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Gsuite - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e9ac966e27c0c930 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * 3+ years of IT support experience in a multi-site retail or customer-facing environment. * Solid understanding of POS systems, peripherals (scanners, printers), and retail technology infrastructure. * Working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi). * Familiarity with ticketing systems and remote support tools. * Strong interpersonal and communication skills - comfortable working directly with non-technical teammates. * Ability to prioritize, multitask, and travel between store locations as needed. * Associate or Bachelor's degree in IT, Computer Science, or a related field - or equivalent hands-on experience. Nice to Have * Proficiency supporting Shopify POS or similar retail systems. * Experience with MDM platforms such as Kandji, Jamf, or Intune. * Working knowledge of Cisco Meraki networking solutions. * Experience administering Google Workspace via Google Admin. * Familiarity with FreshService, TeamViewer, or comparable support tools. ## Description At Framebridge, we're reinventing how people frame and display the moments that matter. Behind every seamless in-store customer experience is a network of retail technology - point-of-sale systems, scanners, Wi-Fi, and more - that needs to work flawlessly, every day. We're looking for a hands-on IT Support Specialist - Retail Operations to keep our store technology running across a multi-site retail footprint. You'll be the go-to resource when a POS system goes down, a printer or scanner won't connect, or a new store needs to come online. If you thrive in fast-paced environments and want your work to have a direct, visible impact on both store teams and customers, we'd love to hear from you. What You'll Do -Retail IT Support * Provide day-to-day technical support to store staff across multiple retail locations - remotely and on-site as needed. * Troubleshoot and resolve issues across in-store hardware and software, including Point of Sale (POS) systems, printers, barcode scanners, and VoIP phone systems. * Monitor store network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed. * Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management. * Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time. * Train store employees on basic troubleshooting, POS procedures, and company tech policies. * Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives. New Store Opening Support * Set up and configure IT equipment and infrastructure for store openings, relocations, and renovations. * Coordinate with external vendors for hardware procurement, installation, and managed services. Cross-Functional Support * Back up the Manufacturing Operations IT team during high-volume periods and special projects, including support on plant production floors. * Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed. * Travel to stores, offices, or manufacturing plants as needed for setups, renovations, or troubleshooting. In Your First 90 Days * Visit key store locations and build relationships with the store teams you'll be supporting. * Audit current store IT infrastructure and identify the top opportunities to reduce downtime and improve reliability. * Establish a baseline ticket response SLA and begin tracking against it. * Take ownership of at least one in-flight IT project and drive it to completion. ## Related Videos - [WeAreDevelopers LIVE - Markdown, Liquid and Checkouts](https://www.wearedevelopers.com/videos/1814-wearedevelopers-live-markdown-liquid-and-checkouts) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Teini - an extremely small webshop leveraging awesome and free tech](https://www.wearedevelopers.com/videos/286-teini-an-extremely-small-webshop-leveraging-awesome-and-free-tech) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)