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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Dnata Limited - **Location:** Hounslow, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Business Systems, Cloud Computing, Cyber Security, Identity and Access Management, IT Management, Microsoft Software, PRINCE2, Release Management, Enterprise Software Applications, Information Technology - **Published:** August 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a916b7394fb5711d ## About the Role Leadership & Management * Proven experience leading and developing high-performing IT teams within a complex business environment. * Strong people leadership, coaching, mentoring and performance management capabilities. * Ability to influence, engage and build credibility with executive stakeholders and cross-functional teams. * Experience driving cultural and organisational change. Technical & Operational Expertise * Broad knowledge of enterprise applications, infrastructure, networks, cloud technologies and end-user computing environments. * Strong understanding of IT service management principles, including incident, problem, change and release management. * Experience managing business-critical systems and ensuring high levels of availability, resilience and performance. * Knowledge of cybersecurity principles, identity and access management, data protection and IT governance frameworks. Strategy & Business Acumen * Demonstrated ability to develop and execute technology strategies that support business growth and operational excellence. * Commercially focused with strong business partnering skills and the ability to translate business needs into technology solutions. * Experience supporting customer bids, RFP responses and strategic business initiatives. * Ability to identify and implement technology-enabled process improvement opportunities. Financial & Commercial Management * Proven experience managing IT budgets, forecasting expenditure and delivering cost optimisation initiatives. * Strong commercial awareness with experience managing technology suppliers, contracts and service agreements. * Ability to evaluate technology investments and develop compelling business cases. Governance, Risk & Compliance * Experience implementing and maintaining IT governance, risk management and compliance frameworks. * Strong understanding of information security policies, controls and industry best practices. * Knowledge of audit processes, regulatory compliance requirements and technology risk management., * Significant senior-level IT leadership experience, ideally within a multi-site operational or logistics environment. * Degree-level qualification in Information Technology, Computer Science, Business Systems or a related field, or equivalent experience. * Professional certifications such as ITIL, Prince2, PMP, Agile, Microsoft, AWS, CISSP or equivalent are desirable. * Demonstrable track record of delivering strategic technology initiatives and operational excellence. ## Description To deliver IT Services to a standard and at a cost that meets the business needs. The Head of IT should be an experienced technology leader who can provide strategic direction whilst remaining hands-on enough to support operational delivery when required. The role is responsible for both Technical Services (Infrastructure) and Business Systems, ensuring technology enables the business whilst maintaining stability, security and compliance., * An opportunity to be part of the Emirates global family. * Free breakfast, lunch and dinner on site * Free tea and coffee * Simply health Plan * Refer a Friend Scheme * Discounted gym membership at over 2000 gyms nationwide * Cycle to Work Scheme * Opportunity to enhance your learning through our inhouse apprenticeship programme If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. 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