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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Application Support with mechanical construction industry experience - **Company:** Central Point Partners - **Location:** Richmond, VA, United States - **Experience:** Experienced - **Salary:** $80,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Business Software, Information Systems, Issue Tracking Systems, Sage Accounting, Software Troubleshooting, User Administration - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe0869a0d6f2dede ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, ERP Application Support- must have industry experience with mechanical construction or construction or manufacturing, * 3+ years of experience supporting ERP or enterprise business applications. * Experience supporting one or more of the following platforms: * IFS * Vista by Viewpoint * ComputerEase * Sage Intacct * Similar ERP systems * Strong troubleshooting and problem-solving skills across multiple business applications. * Experience with JIRA or comparable ticket management platforms. * Understanding of operational and financial workflows including: * Job costing * Payroll * AP/AR * WIP reporting * Field service operations * Strong written and verbal communication skills. * Ability to work effectively with both technical and non-technical users. * Strong organizational skills with the ability to manage multiple priorities simultaneously. * Bachelor's degree in Business, Information Systems, IT, or related field preferred (or equivalent experience)., * Experience supporting construction, MEP, field service, or project-based operational environments. * Experience in multi-entity or multi-brand organizations. * Exposure to ERP implementations, upgrades, or UAT testing processes. Experience creating SOPs, training documentation, or internal knowledge bases ## Description We are seeking an ERP Support Analyst to support and maintain critical ERP and business applications across Finance, Operations, HR, and field service functions. This role will serve as a key point of contact for application support, user assistance, ticket management, documentation, and ERP process troubleshooting across a multi-system enterprise environment. This is a highly collaborative role ideal for someone who enjoys problem-solving, working across multiple platforms, and supporting users at all levels of the organization. What You'll DoResponsibilities * Provide Tier 1 and Tier 2 support across enterprise ERP and business applications including: * ComputerEase * Vista by Viewpoint * Sage Intacct * Additional enterprise platforms as needed * Manage and prioritize support tickets using JIRA or similar ticketing systems. * Troubleshoot application issues, resolve support requests, and escalate complex issues with detailed documentation and context. * Support user account management, security roles, permissions, and basic system administration tasks. * Create and maintain end-user documentation, SOPs, training guides, and knowledge base materials. * Partner with ERP owners, Finance teams, Operations leaders, and IT stakeholders to identify recurring issues and improve support processes. * Assist with onboarding activities including user setup, training coordination, and ERP workflow guidance. * Participate in user acceptance testing (UAT) for upgrades, patches, and new feature deployments. * Coordinate with software vendors and support partners to manage open issues and track SLA performance. * Help improve operational processes, support standards, and overall ERP user experience. What Success Looks Like * Support tickets are prioritized, tracked, and resolved efficiently. * End users receive timely and effective support across ERP applications. * Documentation and training materials reduce repeat support requests over time. * ERP upgrades and patches are tested thoroughly with minimal disruption to business operations. * Strong working relationships are built across Finance, Operations, HR, and IT teams. * Internal users view the ERP support team as responsive, knowledgeable, and dependable. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)