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# Information Technology Specialist 3 - 10203

- **Company:** State of New York
- **Location:** Albany, NY, United States
- **Salary:** $86,681.0 - $109,650.0
- **Contract:** Temporary contract
- **Skills:** Computer Networks, Information Technology
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=577e7939ac3fd3fb

## About the Role

Do you have experience in User training (technical support)?, The minimum qualifications required for this vacancy. Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

## Description

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of the Manager of Information Technology Services 1, SG-27, Information Technology Specialist 3, SG-23, will work as an onsite support technician. Specific duties shall include, but are not limited to: -Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.-Receive and professionally and courteously address desktop support calls transferred by the Service Desk.-Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.-Collaborate with counterparts within other regional areas as workload dictates. -Install, load, and configure software and applications.-Troubleshoot and provide technical assistance to clients.-Obtain base knowledge in the core products used by supported clients.-Document diagnostic steps taken to troubleshoot/resolve client issues.-Work with other ITS
groups to resolve computer-related issues.-Install, configure, and troubleshoot Multi-function Printers and Network printers.-Work with vendor support to resolve technical problems with agency IT equipment.-Train and orient users in hardware and software where appropriate.


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