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# Network Operations Center Specialist

- **Company:** JPMorgan Chase & Co.
- **Location:** Marietta, GA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Wi-Fi Technology, Computer Network Operations, Windows Client, User Accounts
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7bbc9bc36906aa89

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * 2+ years of experience in IT support, helpdesk, or related field preferred

 * Strong knowledge of Windows 10 and Microsoft Office Suite
 * Experience with laptop/PC imaging and configuration
 * Basic networking knowledge including WiFi and VPN troubleshooting
 * Experience with Active Directory (user accounts, groups, permissions)
 * Ability to support users both onsite and remotely
 * Strong problem-solving and troubleshooting skills
 * Excellent communication and interpersonal skills
 * Ability to remain patient and professional with non-technical users
 * Strong dependability and consistent attendance
 * Must be available to work nights and weekends as needed

Education

 * High school diploma or equivalent required
 * Associate degree or IT certifications preferred
 * 2+ years in IT-related field preferred

## Description

We are seeking a reliable and detail-oriented NOC Specialist to support a population of customer service representatives and corporate support associates. This role is responsible for providing technical support for hardware, software, and networking issues in a fast-paced environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting end users both onsite and remotely., * Troubleshoot and resolve IT issues via helpdesk, chat, phone, voicemail, and email

 * Provide onsite and remote support for hardware, software, and networking issues
 * Perform password resets, account unlocks, and basic account support
 * Support VPN setup, troubleshooting, and account management
 * Assist with call center software issues and user support
 * Support onboarding of new users and equipment deployment
 * Maintain and update asset tracking systems
 * Image, format, and re-image new and returned devices
 * Manage Active Directory tasks including user creation, removal, and group assignments
 * Ensure systems and users are properly configured and supported


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