> Markdown version of [/jobs/ext/2499590-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2499590-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Triton Technical LLC - **Location:** Worcester, MA, United States - **Salary:** $45,760.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, PCI Data Security Standards, Role-Based Access Control, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Windows Desktop, Wireless Access Point, Firewalls (Computer Science), Fortinet, CIS Benchmarks, Firewall Services Module, Network Server, Cisco - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=838dc5c42363ed05 ## About the Role Working comfort in Microsoft 365 administration: users, licensing, mailboxes, groups, permissions, and the basics of SharePoint and Teams Understanding of how a network fits together: IP addressing, DNS, DHCP, switching, wireless, and firewall rules Windows desktop and Windows Server troubleshooting Ability to document your work so the next person can follow it Ability to explain a technical problem to a non-technical person without frustration on either side Valid driver's license and reliable transportation, since client sites are part of the job Willingness to take on unfamiliar problems and see them through Preferred Qualifications Security hardening experience: baselines, patching, MFA and conditional access, endpoint protection, least privilege Familiarity with a security or compliance framework such as CIS Controls, NIST, HIPAA, PCI DSS, or CMMC Certification such as CompTIA A+, Network+, or Security+, or a vendor certification from Microsoft, Cisco, Fortinet, Sophos, or Ubiquiti Experience with RMM and PSA tools, backup and disaster recovery, or virtualization ## Description Support and administer client Microsoft 365 environments Support and maintain client networks including switches, firewalls, wireless access points, VLANs, and VPNs Troubleshoot connectivity, performance, and access issues from the endpoint through the network Set up, configure, and document workstations, servers, and network hardware Work tickets from intake through resolution with clear notes and clear communication to the client Travel to client sites for installations, troubleshooting, and scheduled work Follow our documentation, security, and change control standards consistently ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)