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# Support Engineer , Amazon Robotics Technical Support Organization

- **Company:** Amazon.com, Inc.
- **Location:** United States
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Data Analysis
- **Published:** August 19, 2026
- **Apply:** https://www.careerbuilder.com/job-details/support-engineer-amazon-robotics-technical-support-westborough-ma--79477551-4203-40fe-9f39-03e7c9504ce9

## About the Role

Artificial Intelligence (AI), Continuous Improvement, Cross-Functional, Data Analysis, Identify Issues, Incident Response, Knowledge Base, Order/Customer Fulfillment, Problem Solving Skills, Process Improvement, Robotics, Standard Operating Procedures (SOP), Technical Support, Technical Writing, Time Management

## Description

* Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
 * Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
 * Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
 * Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.


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