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# IT Support Specialist

- **Company:** Greater Omaha Packing Co., Inc.
- **Location:** Omaha, NE, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Software Systems, TCP/IP, Wi-Fi Technology, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d5b80d92a312a624

## About the Role

* Must be at least 18 years old and legally authorized to work in the United States.
 * Desktop support and end-user troubleshooting experience.
 * Knowledge of Windows operating systems and Microsoft 365.
 * Knowledge of TCP/IP, Wi-Fi, and VPN.
 * Experience with Active Directory and user administration.
 * Strong customer service, communication, and organizational skills.

Preferred Skills and Qualifications

 * CompTIA A+
 * CompTIA Network+
 * Associate degree in Information Technology, Computer Science, or related field preferred.
 * Minimum two years of desktop support or technical support experience preferred.

Work Environment

 * Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.
 * Ability to work at a computer for extended periods.
 * Ability to communicate effectively in person, by phone, and electronically.
 * Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.
 * Ability to lift and transport computer hardware, peripherals, and related equipment.
 * Ability to use keyboards, tools, and technical equipment controls.

## Description

The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service., * Provide in-person, phone, 2-way radio, and remote technical support.

 * Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
 * Document incidents and resolutions in the ticketing system.
 * Escalate complex issues to appropriate technical resources.
 * Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
 * Create user accounts, reset passwords, and manage access requests.
 * Support onboarding and offboarding activities.
 * Maintain IT asset inventory and equipment tracking.
 * Test and evaluate hardware and software solutions.
 * Train users and assist with IT policies and procedures.
 * Assist in after hours on call support.


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