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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Technician - **Company:** 2ND CIRCUIT COURT - **Location:** Hartford, CT, United States - **Salary:** $50,438.0 - $90,563.0 - **Contract:** Permanent contract - **Skills:** Adobe Acrobat, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Information Systems, Computer Networks, System Configuration, Data Centers, Networking Hardware, Virtual Private Networks (VPN), Log Files, Microsoft Office, Microsoft Software, Windows Servers, Virtual Desktops, Wireless Access Point, Computer Equipment, Information Technology, Mobile Computing, Cisco Switches, Cisco - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2b89ea48fac8df62 ## About the Role The successful candidate must have leadership qualities which include the ability to: · Collaborate and work effectively with all levels of court staff and other agencies. · Communicate information clearly, accurately, and in a timely manner. · Organize time and work effectively. · Exercise good judgment and show initiative. Attention to detail and analytical skills are a must. Responding to competing priorities, maintaining confidentiality, and handling sensitive matters with tact is essential. Work is performed in an office setting. Lifting of boxes and moving equipment is required; therefore, the incumbent must be able to lift up to 50 pounds and must be able to sit and or stand for extended periods of time. This position requires frequent mobility. Information Technology Qualifications: · Operating Systems: Windows 10, Windows Server 2012-2019, MacOS and Apple iOS · Software: Microsoft Office 365, Adobe Acrobat Professional, Exchange, Active Directory · Data Center and Networking Equipment: Familiarity with Cisco Switches, Wireless Access Points, Uninterruptible Power Supplies, Network Racks and Enclosures, Structured Category and Fiber Cabling, VoIP, and VPN · Printing: Canon copiers and HP printers · Certifications: CompTIA, Microsoft, and Cisco certifications are preferred Education: High school graduation or equivalent is required. Education above high school level may be substituted for experience. Bachelor's degree in Information Systems or Computer Science is desired. ## Description The United States District Court for the District of Connecticut is seeking an experienced Information Technology Technician to support the Hartford seat of court. The primary focus of this job is to provide in-person front line support to the Clerk's Office and Chambers staff, including: installing, troubleshooting, and training customers on software applications, supporting virtual desktop and portable computing hardware, diagnosing basic server and networking components, providing training and support of mobile devices, and supporting networked copiers and printers. Information Technology Technicians are expected to be professional and courteous subject matter experts able to discern the needs of their customers. Travel throughout all three seats of court (New Haven, Hartford, and Bridgeport) will occasionally be required to assist other Information Technology department staff, provide helpdesk coverage, assist with projects, and to attend department meetings. Representative Duties: · Provide prompt support to helpdesk service requests with a high degree of professionalism and accuracy; · Meet established Service Level Agreements (SLA), maintain work log, and document resolutions thoroughly; · Provide training and support for desktop and mobile computing hardware. Experience supporting virtual desktops (VDI) and Apple iOS devices is preferred; · Provide tier one support for server and networking components with a firm understanding of core networking fundamentals; · Provide support for networked copiers, printers, and high-speed scanners; · Monitor critical infrastructure systems (power, temperature, log files, etc.); · Assist with inventory control duties, including intake and excise of equipment; · Prepare and maintain detailed technical documentation of department operating procedures, equipment maintenance, and hardware/software configurations. Must be able to prepare simplified instruction manuals of hardware and software for customers; · Maintain composure in high stress situations; · Participate in rotating on-call schedule; and · Responsible for other duties as assigned. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)