> Markdown version of [/jobs/ext/2499983-it-help-desk-specialist-tier-1](https://www.wearedevelopers.com/jobs/ext/2499983-it-help-desk-specialist-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Specialist, Tier 1

- **Company:** Ph Financial Services Llc
- **Location:** Fenton, MO, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Hardware, Microsoft Operating Systems, Information Technology, User Accounts
- **Published:** August 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db55c1b82963c1f1

## About the Role

* Associate degree or comparable work experience.
 * Knowledge of Microsoft Office 365 and Microsoft operating systems.
 * 1+ years of hands-on technical support experience.
 * Excellent communication skills with the ability to explain technical concepts to a non-technical audience.
 * Reliable transportation.

Other Skills/Abilities:

 * Planning and Organizing
 * Problem Solving
 * Time Management

## Description

We're looking for a hands-on Help Desk Specialist who enjoys variety, problem-solving, and helping people get the support they need. As a first point of contact for IT, you'll assist internal and external business customers with technical questions, troubleshoot system and service issues, manage support requests, and coordinate with vendors or other teams when escalation is needed. The ideal candidate is someone who takes initiative, enjoys learning, thinks creatively, and values being part of a growing family business.
Position Overview:
Assist internal and external business customers with telephone, e-mail, or trouble ticket inquiries to resolve or escalate IT systems issues and problems. As the first point of access for IT, this role provides support and incident management for IT and/or vendor systems and service requests.
Essential Job Functions:

 * Provided first-level technical support on basic operational or maintenance of company computers and/or peripherals using documented procedures and tools.
 * Respond to requests for technical assistance by phone, email and/or using a ticket management system.
 * Track issues to resolution updating the internal knowledge base and/or communicating with relevant business units.
 * Maintain and support company computers, phones, network equipment and common applications.
 * Support and maintain user accounts including rights, permissions and systems groups.
 * Knowledge of change management processes and risk management processes.
 * Escalate more involved problems to the appropriate individual.


## Related Videos

- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Optimizing Your App for Success: Tips and Techniques for managing slow devices](https://www.wearedevelopers.com/videos/655-optimizing-your-app-for-success-tips-and-techniques-for-managing-slow-devices)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)