> Markdown version of [/jobs/ext/2500210-technical-writing-assistant-cbp-sod-support](https://www.wearedevelopers.com/jobs/ext/2500210-technical-writing-assistant-cbp-sod-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Writing Assistant, CBP SOD Support - **Company:** Credence Management Solutions, LLC - **Location:** McLean, VA, United States (Remote available) - **Experience:** Expert - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Adobe Acrobat, Cyber Security, Web Content Management Systems, Microsoft PowerPoint, Microsoft SharePoint, Web Content Accessibility Guidelines, Web Content, Software Version Control - **Published:** August 28, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18109120?backUrl=%2Fcareer%2F18109120%2FProgram-Manager-Cbp-Sod-Support-Virginia-Mclean ## About the Role * Must have the ability to utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation. * Must have demonstrated experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts. * Must have prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products. * Must maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities., * Must have a Bachelor's degree in Technical Writing or a related field is required. * Must have a minimum of 5 years of relevant technical writing/editing experience. * Must have advanced proficiency with Microsoft Word (styles, templates, cross-references, tables of contents, track changes) and Adobe Acrobat Pro (PDF creation, bookmarking, form fields, Section 508 accessibility). * Must have proficiency with Microsoft PowerPoint, including building workflow diagrams and organizational charts. * Must have demonstrated experience maintaining a document, policy, or knowledge library with disciplined version control. * Must be able to conduct independent research, validate source authorities, and summarize findings clearly. * Must have exceptional proofreading and copy-editing skills, with strong command of grammar, usage, and a recognized style guide. * Must be stakeholder engaging, with a service-oriented approach to fielding research requests. * Must be able to work well within Teams. * Must have excellent verbal and written communication skills. * Must have the ability to maintain confidentiality and handle sensitive data. * Must have the ability to manage multiple concurrent document actions in a fast-paced environment. * Must be able to work independently with minimal supervision in a fully remote setting. * Must be a U.S. Citizen and able to obtain and maintain a favorable CBP suitability determination. Preferred: * Prior experience supporting CBP, DHS, or another federal law enforcement or homeland security organization. * Familiarity with federal policy document types (directives, handbooks, musters, SOPs, memoranda) and agency policy lifecycle and review processes. * Experience with routing sheets, staffing packages, or comparable government concurrence workflows. * Experience with SharePoint and web content management systems. * Working knowledge of Section 508 / WCAG accessibility requirements for documents and web content. * Experience researching statutory and regulatory authorities (U.S. Code, CFR, executive orders, agency directives ## Description Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer. The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume - accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence., Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer. The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume - accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence. Responsibilities include, but are not limited to the duties listed below: * Must be able to maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material. * Will be responsible for providing responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries. * Will conduct independent research and analysis to support the development of new policy. * Will validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset. * Will create and track routing sheets, monitoring each document action through review, concurrence, and final approval. * Will assist with web content management, including posting, updating, and organizing policy content on CBP sites. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The What, Why, Who and How of accessibility on the web](https://www.wearedevelopers.com/videos/403-the-what-why-who-and-how-of-accessibility-on-the-web) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [How to scrape modern websites to feed AI agents](https://www.wearedevelopers.com/videos/1446-how-to-scrape-modern-websites-to-feed-ai-agents) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WeAreDevelopers LIVE – SEO, GEO, AI Slop & More](https://www.wearedevelopers.com/videos/1756-wearedevelopers-live-seo-geo-ai-slop-more) ## Related Articles - [Events like RSAC Get You CISOs. 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