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# End User Support Specialist

- **Company:** Pearson Whiffin Recruitment Ltd
- **Location:** Gloucester, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, EndPointSecurity, Wi-Fi Technology, Scripting, HybridCloud, Microsoft InTune, Network Support, SAP MDG, Casper Suite, Laptops, Gsuite
- **Published:** August 7, 2026
- **Apply:** https://www.collegerecruiter.com/job/2825802116-end-user-support-specialist

## About the Role

* Proven experience in an EUC / Desktop Support / Endpoint Engineering role
 * Strong knowledge of MacOS and Apple ecosystem devices
 * Experience supporting laptops, desktops, and mobile devices in enterprise environments
 * Understanding of networking fundamentals and troubleshooting
 * Exposure to cloud technologies and SaaS platforms
 * Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
 * Knowledge of Microsoft 365 and identity/access management solutions
 * Excellent communication and problem-solving skills
 * Apple certifications or relevant technical certifications
 * Experience in hybrid cloud environments
 * Scripting or automation knowledge (Bash, PowerShell, or similar)

## Description

We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms., * Provide end-user support and administration for MacOS, Apple laptops, and mobile devices

 * Configure, deploy, and manage Apple hardware across the business
 * Support modern workplace and endpoint management solutions
 * Troubleshoot hardware, software, connectivity, and user-related issues
 * Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
 * Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
 * Support device security, patching, compliance, and asset management
 * Collaborate with infrastructure and security teams on projects and improvements
 * Deliver excellent customer service and technical support to users at all levels


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