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# Help Desk Analyst- Onsite- Atlanta, GA

- **Company:** Infoorigin inc -
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Networking Basics, Software Troubleshooting, Gsuite, Servicenow
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=894bfd61abfe1512

## About the Role

Do you have experience in Windows?, * 5-10 years of IT Support / Service Desk / Desktop Support experience

 * Strong troubleshooting, communication, and customer service skills
 * Experience with Windows devices, ITSM tools (ServiceNow/Jira/Freshservice), networking basics, and endpoint management
 * K-12, public sector, or enterprise support experience preferred

Ideal candidates are proactive problem-solvers who thrive in fast-paced support environments and are passionate about delivering high-quality technical support.

## Description

We are seeking an experienced Tier-2 IT Support Analyst to provide advanced technical support across a large K-12 school district environment. This role supports teachers, staff, students, and families by resolving escalated technical issues and maintaining critical district technology systems., * Troubleshoot complex hardware, software, classroom technology, network, and application issues

 * Support Microsoft 365, Google Workspace, Active Directory/Entra ID, SSO, SIS platforms, and endpoint devices
 * Serve as escalation support for Tier-1 teams and mentor junior staff
 * Collaborate with infrastructure, cybersecurity, networking, and application teams
 * Participate in deployments, upgrades, operational improvements, and incident response activities


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