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# Desktop Support Technician

- **Company:** eTeam Inc
- **Location:** Springfield, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Inventory Management Software, Virtual Private Networks (VPN), Network Connections, Remote Service Software, ServiceNow IT Service Management, Office365, Laptops
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9e4b20b70cd5e3b

## About the Role

Do you have experience in VPN management?, 5+ years of Experience as Deskside Support Specialist (hardware configuration & support)
Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
Prior experience troubleshooting utilizing remote support tools
Prior ServiceNow ticketing system experience.
Ability to troubleshoot first call resolutions while being able to multitask hardware related issues
Prior experience in imaging workstations (desktops/laptops)
VPN and VDI support experience required
Support End-User projects supporting IT & business operations
Effectively work with cross functional teams to deliver on IT & business objectives
Support Installs, Moves, Adds, & Changes
Call center support experience, preferred
Prior inventory management of corporate assets required
Prior enterprise printer support required
Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
Ability to lift 25 lbs.

## Description

Day to day varies from phone/email, project-based work
Responding to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment
Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
Support new hire deployments, as well as RTO projects and office moves
Network connectivity troubleshooting & control room support
Maintaining hardware inventory in designated site pantry & inventory management tools
Shipping and receiving of assets
Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution


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