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# Tier 1 Support Engineer

- **Company:** EXTENSIV LLC
- **Location:** Sandy, UT, United States
- **Experience:** Starter
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Instant Messaging Technology, Microsoft Office, Topdesk, Remote Service Software, Salesforce.Com, Shopify, Backend, Atlassian Tools
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d534d668472f51b7

## About the Role

Do you have experience in Texting/chatbox tools?, * At least 1-3 years of relevant experience in Customer Service and Tech Support for eCommerce Accounts (for a seller or sales channel like Amazon, Shopify, Walmart, or eBay)

 * Knows how to read logs, understand query and backend technicalities

 * Familiarity with Order Management Software, Shipment Tracking systems, etc.

 * Experience using help desk software and remote support tools

 * Must have strong problem-solving skills, learning skills, and multitasking skills

 * Solid Customer Service experience (inbound and outbound calls, live chats, and emails)

 * Excellent English communication skills are a must (both oral and written)

 * Experience in taking both inbound and outbound calls, technical support, troubleshooting, and live chats/email support

 * Competency with Microsoft Office is required

 * Willingness to work in our Sandy, UT office on a hybrid schedule

 * Jira/Atlassian/Confluence/Salesforce experience is a bonus

## Description

Are you passionate about providing top-notch technical support and ensuring customer satisfaction? We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers, assisting them with inquiries, troubleshooting technical issues, and delivering timely solutions. In this role, you will engage with customers via phone, email, and chat, ensuring a seamless experience while maintaining accurate records and escalating concerns when necessary., * Take and respond to customer live queries in a timely and accurate way, via phone, email, and chat

 * Identify customer needs, analyze situations, and formulate timely solutions to their issues to retain customer satisfaction

 * Update internal databases with information about technical issues and useful discussions with customers

 * Monitor customer complaints on all communication platforms to be able to address complaints accordingly

 * Follow up with customers to ensure their technical issues are resolved

 * Escalate customer concerns promptly as the need arises

 * Take notes and file logs on each customer's queries to maintain a record of each call, ensuring all issues and requests are addressed in the long term


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