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# Computer Service Technician

- **Company:** Tusker Corporation
- **Location:** Green Bay, WI, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Time Tracking Software, Windows Desktop, Computer Equipment, Information Technology
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=057039c7f2ea6101

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, We're looking for a hands-on Computer Service Technician who enjoys diagnosing and fixing technology issues while delivering a great customer experience. In this role, you'll work with a variety of devices-from laptops and desktops to mobile devices-supporting both retail and business clients.

This is a fast-paced, high-impact role where your ability to troubleshoot efficiently, manage multiple repairs, and communicate clearly with customers will make a real difference., * Experience troubleshooting and repairing computer hardware (break/fix experience preferred)

 * Solid knowledge of PC hardware and basic networking concepts
 * Familiarity with Windows and Apple operating systems
 * Strong problem-solving skills and ability to work independently or as part of a team
 * Clear communication skills and ability to explain technical issues in simple terms
 * Detail-oriented mindset with a focus on quality and accuracy
 * Ability to manage multiple priorities in a fast-paced environment
 * Comfortable working directly with customers in person and over the phone
 * Valid Driver's License, * Experience with Microsoft 365
 * Familiarity with ticketing systems such as ConnectWise Manage
 * Experience with OEM repair processes (Apple, HP, Lenovo, Dell, * Positive, team-first attitude and willingness to jump in where needed
 * Strong customer focus-you build trust and confidence with every interaction
 * Ability to stay calm and professional under pressure
 * Initiative to identify improvements and go beyond the basics

## Description

* Diagnose, repair, and maintain desktops, laptops, and mobile devices (including Apple and PC products)
 * Perform hardware repairs, including device disassembly and part replacement
 * Troubleshoot hardware, software, and operating system issues across Windows and Apple environments
 * Use vendor tools and systems (Apple, HP, Lenovo, Dell) to complete diagnostics and repairs
 * Support walk-in customers by assessing issues, setting expectations, and providing updates
 * Manage repair tickets, including documentation, time tracking, and status updates
 * Prepare repaired devices for return, including testing and basic setup
 * Maintain ongoing communication with customers regarding repair progress
 * Occasionally travel locally to support device setup and deployment for clients
 * Partner with internal teams to escalate complex issues and ensure timely resolution
 * Keep your workspace organized, stocked, and ready for daily operations
 * Participate in technical training and certification programs


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