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# IT Support Specialist - Senior Support

- **Company:** The Pennsylvania State University
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $54,060.0 - $78,444.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IOS Applications, Macintosh Computers, Apple Mac Systems, Computer Networks, Linux, Domain Name System (DNS), IP Addressing, Network Troubleshooting, Linux Distribution, Casper Suite, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/01475993-e5f7-495c-80af-1d25d6ef0897

## About the Role

Penn State IT is seeking a motivated and self-driven IT Support Specialist - Senior Support to join the Service Desk team within the Science IT Department in the Eberly College of Science. The team supports the IT needs of approximately 850 faculty and staff, as well as graduate students, in a diverse research and teaching environment. Supported technologies include Windows, Mac, and Linux computers; Android and iOS mobile devices; printers; standard and research-specific peripherals; and web conferencing technologies., Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

APPLICATION MATERIALS

Both a cover letter and resume should be submitted for full consideration. In the cover letter, applicants should explain their interest in the position, describe how their background and experience are relevant, and highlight their customer service skills.

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

## Description

* This position will operate under a hybrid schedule, offering a flexible work arrangement that combines remote and on-campus work. Weekly on campus is required at the University Park campus in State College, PA. Questions related to the flexible work arrangement should be directed to the hiring manager during the interview process., * Troubleshoot system issues and provide thorough, customer-focused resolutions.
 * Assist with short-term projects and help customers with policy compliance.
 * Support Windows and Mac operating systems; knowledge of Linux is a plus.
 * Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management.
 * Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations.
 * Take ownership of customer IT problems, understand issues at a technical level, and deliver solutions that provide a positive support experience.
 * Balance autonomous work with close collaboration across the Science IT team and other members of the department.
 * Pursue stretch opportunities, professional growth, certifications, college-wide transformation efforts, and university-wide IT networking opportunities.


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