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# IT Support Specialist

- **Company:** PROJECT HIRED
- **Location:** United States (Remote available)
- **Salary:** $50,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Confluence, JIRA, Microsoft Azure, Backup Devices, Cloud Computing, Computer Networks, Data Integrity, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Microsoft Office, Windows Servers, Remote Access Technology, Virtual Local Area Networks, Virtualization Technology, Peripherals, Information Technology, Wsus
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e3f7f25d9be3638f

## About the Role

* 1+ years relevant IT or technical support experience
 * Strong written, typing, and oral communication skills
 * Experience and proficiency with Microsoft Office products
 * Basic knowledge of networking (DNS, DHCP, IP configuration, VLAN, wireless, etc.)
 * Be able to work independently as well as collaborate in a team environment

Preferred experience:

 * Experience with Windows 11, Windows Server 2025 and earlier and Active Directory.
 * Cloud Administration (Microsoft Azure)
 * Microsoft Group Policy and WSUS management.
 * Virtualization software (Hyper-V)
 * Linux experience
 * Familiarity with JIRA helpdesk and/or Confluence or ticketing systems

Soft Skills:
The most successful candidates will be self-motivated, great at customer engagement, have a knack for analytical problem-solving, be organized and good at following up/tracking issues, and possess the ability be able to proactively find and resolve issues without requiring others to monitor them or to assign specific tasks for them., * Azure: 1 year (Preferred)

 * Customer support: 1 year (Required)
 * Linux: 1 year (Preferred)
 * Computer networking: 1 year (Preferred)
 * Jira: 1 year (Preferred)

Language:

 * English (Required)

## Description

Project Hosts, Inc. based in Goldsboro, NC has openings for a Data Integrity/Backups Specialist. Compensation is based upon experience and by department.

You must be a United States citizen as required by our DoD contracts. Upon employment offer, you will be required to show proof of COVID-19 vaccination or request a Religious or Medical Accommodation upon hire.

Ideal candidates will have experience with some or all of the below technologies, * Provide technical support for on-premises and remote employees, and customers via Jira ticketing system and telephone, including email, Teams chat and/or remote access

 * Meet SLAs to ensure timely issue resolution of tickets and follow-up with all clients
 * Properly coordinate and escalate unresolved issues to other support tiers
 * Troubleshoot Microsoft Windows 11 and occasionally MacOS
 * Diagnose and correct problems with computer software and hardware
 * Assist with servicing, upgrading, and deploying computer systems and peripherals
 * Create, update and document knowledgebase articles, procedures, and resolution steps
 * Miscellaneous duties as assigned
 * Occasional weekend work and after hours are required


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