> Markdown version of [/jobs/ext/2502187-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2502187-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** HCL Technologies - **Location:** Tyler, TX, United States - **Salary:** $51,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Data Center Infrastructure Management (CIM), Domain Name System (DNS), Event Logging, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Networking Basics, HP OpenView, Azure Active Directory, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Information Technology, Deployment Automation, Servicenow - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=153bb9a2c1e396e3 ## About the Role * Good knowledge of Windows client OS' including, Windows 8 & 10. * Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot. * Knowledge of Azure, especially intune and AAD. * Experience of data center management, including tape back up management. * Hands-on experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement. * Knowledge on SCCM, Encryption software, VPN applications * Good knowledge on system troubleshooting and application troubleshooting (Event log check, disk space checks and error/failure logs etc). * Good knowledge of Active Directory (DHCP, DNS and OU/GPO). * Good Knowledge of Macintosh platform and application installation. * Good knowledge on Microsoft Office Products (Office-365/Office 2013). * Good knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi) * Basic skills on Printer support. * Conference Room Audio & Video support. * Good interpersonal skills. * Worked on ticketing tool eg SNOW, HP OpenView. Requirements * Proven work experience as a Technical Support Engineer or Desktop Support Engineer * Proven experience with Windows/Mac OS environments. * Good understanding of computer systems, mobile devices and other tech products. * Ability to diagnose and troubleshoot technical issues. * Excellent problem-solving and communication skills. * Ability to provide step-by-step technical help, both written and verbal to non-technical staff * Graduate in Information Technology, Computer Science or relevant field * Additional certification in Microsoft or similar technologies is a plus * A+ or similar certification ## Description * Provide day to day desktop support to the End Users. Researching, diagnosing, trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware. * Maintaining stock levels of equipment and inventories * Building and deploying end user hardware; from tablets and phones through to laptops and desktops. * Working closely with wider team and Site Lead to manage starters and leavers in local sites. * Taking a proactive ownership of Tickets and Tasks assigned using ServiceNow. * Asking customers targeted questions to quickly understand the root cause of the problem. * Track computer system issues through to resolution, within agreed SLAs. * Providing support to Associates through a series of actions, email or chat, until they've solved a technical issue. * Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g. security/network/systems teams) * Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Document technical knowledge in the form of notes and manuals * Maintain jovial relationships within the team and customers ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Is your backend a hodgepodge of queues, event stores and cron jobs? 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