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# Desktop Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** San Jose, CA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Audio Video Distribution, BIOS, CentOS, Computer Networks, Linux, Desktop Virtualization, Multi-Factor Authentication, Virtual Private Networks (VPN), Linux System Administration, System Center Configuration Manager, Network Connections, Performance Tuning, Red Hat Enterprise Linux, Remote Desktop Services, Deployment Automation, Laptops, Unified Endpoint Management
- **Published:** August 31, 2026
- **Apply:** https://www.dice.com/job-detail/a61b485e-49ab-415f-a9f9-0a2379eabb66

## About the Role

* Experience with Windows and Linux administration.
 * Proficiency with SCCM / Microsoft Endpoint Configuration Manager.
 * Knowledge of Active Directory and Microsoft 365.
 * Experience providing remote support via Teams, Zoom, or Remote Desktop.
 * Ability to troubleshoot VPN and Multi-Factor Authentication (MFA) issues.
 * Experience with hardware diagnostics and repair.
 * Experience in enterprise desktop support environments.
 * Experience with AV and Conference Room support., * Strong verbal and written communication skills.
 * Excellent communication and presentation skills.

## Description

* Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams.
 * Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
 * Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot, and enterprise deployment standards.
 * Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
 * Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
 * Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
 * Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
 * Configure user access to network shares and organizational resources while following established security policies.
 * Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
 * Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
 * Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.
 * Maintain high customer satisfaction while balancing service quality, response time, and company standards.

Skills:

 * Windows.
 * Linux.
 * SCCM.
 * Microsoft Endpoint Configuration Manager.
 * Active Directory.
 * Microsoft 365.
 * Remote Support.
 * VPN.
 * MFA.
 * Hardware Diagnostics.
 * Enterprise Desktop Support.
 * AV Support.
 * AutoPilot.
 * CentOS.
 * Red Hat.
 * VDI.


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