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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - **Company:** Atlas Technica - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** FactSet, Microsoft Access, Microsoft Windows, Active Directory, Amazon Web Services, Systems Engineering, Microsoft Azure, Microsoft Online Services, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Citrix XenApp, Microsoft Office, Windows Servers, NetApp Applications, Networking Basics, Routing, Airwatch, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtualization Technology, Wide Area Networks, Wireless Networks, Xen Servers, Cloud Platform System, Okta, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Pure Storage, Information Technology, Laptops, Gsuite, Dropbox, Vmware - **Published:** August 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1c66d5ddbda3dba7 ## About the Role * 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment * Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies * Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID * Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies * Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms * Basic understanding of virtualization technologies such as VMware or Hyper-V * Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls * Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users * Strong troubleshooting, organization, documentation, and problem-solving skills * Ability to work effectively both independently and collaboratively within a fast-paced support environment * Previous experience working within an MSP, professional services, or high-touch client support environment strongly preferred * Ability to work onsite full-time in the Atlas Technica London office * Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required, * Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations * Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ * MSP experience, particularly with ConnectWise or similar service-management platforms * Exposure to Microsoft Azure, AWS, or other public-cloud environments * Experience with platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies * Experience supporting Citrix XenApp or similar virtual application technologies * Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms * Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer ## Description We are seeking a Systems Engineer to join our growing Support team in London. This is a hands-on technical role providing onsite support, troubleshooting, systems administration, and escalation support across client technology environments. The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, and Client Technology Managers in a collaborative environment that provides strong opportunities for continued technical growth. This role also offers exposure to more advanced support, infrastructure, and project work as technical capability develops. The successful candidate will combine strong technical troubleshooting skills with excellent communication, organization, ownership, and a customer-first approach to supporting users and client environments., * Provide onsite IT support and technical assistance to users * Manage and resolve support requests through the organization's ticketing system * Troubleshoot end-user issues across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and related technologies * Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID * Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies * Troubleshoot networking, virtualization, security, and infrastructure-related issues within assigned client environments * Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution * Maintain accurate technical documentation, ticket notes, procedures, and client-environment information * Follow Atlas Technica's technical standards, security requirements, documentation expectations, and strict change-control procedures * Participate in advanced support, infrastructure initiatives, and project work as experience and technical capability develop ## Related Videos - [Protector Of The Realm](https://www.wearedevelopers.com/videos/591-protector-of-the-realm) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)