> Markdown version of [/jobs/ext/250291-it-client-support-coordinator](https://www.wearedevelopers.com/jobs/ext/250291-it-client-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Client Support Coordinator - **Company:** Pro-Search Inc - **Location:** Portland, ME, United States - **Experience:** Starter - **Salary:** $43,680.0 - $46,800.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Information Technology - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=70f0000b86681211 ## About the Role Do you have experience in Video conferences (communication methods)?, If you enjoy helping people, staying organized, and solving problems, this Client Support Coordinator (Entry-Level IT) role is a hybrid IT support opportunity offering hands-on experience in a technology and IT services environment. This position is ideal for early-career professionals seeking entry-level IT experience, client support experience, or exposure to technical support, help desk operations, and IT service coordination, while developing strong communication, documentation, and organizational skills in a hybrid work setting., * 1+ years of customer service, client support, coordination, or administrative roles * Strong communication skills and interacting with clients by phone, email, and virtual meetings * Ability to stay organized and manage multiple requests or priorities simultaneously * Detail-oriented mindset with a proactive approach to problem solving * Comfortable working with CRM platforms, ticketing systems, or similar tools (helpful but not required) * Proficiency with Microsoft Office applications such as Outlook, Word, and Excel * Strong time management skills and ability to work in a fast-paced environment * Prior experience in a client facing IT position (end-user/technical support), is preferred * Interest in learning about IT service operations and technical support environments ## Description You'll serve as an important link between clients and internal teams. You'll help ensure support requests are properly documented, prioritized, and directed at the appropriate resources so that issues are addressed and clients receive timely updates. Beyond managing incoming requests, you will also contribute to improving support workflows and communication processes. You'll gain insight into how IT service teams operate while working alongside experienced technical professionals., * Be the first point of contact for client inquiries through phone and email, providing professional and helpful experience * Log, track, and prioritize support requests to ensure they are handled accurately and efficiently * Coordinate with technical teams to ensure clients are connected with the appropriate resources for issue resolution. * Facilitate daily team check-ins to align priorities and ensure support activities are properly coordinated. * Maintain client communication regarding the requests statuses and follow up as needed. * Monitor tickets, ensure issues are being resolved. * Assist in identifying opportunities to improve workflows and enhance the client's experience. * Maintain records and documentation of client interactions and support activities., * Gain practical exposure to IT service delivery and support operations * Work with experienced technical professionals and learn how support teams operate * Develop skills in communication, coordination, and problem solving * Build a foundation for your future in IT support, operations, or client success ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)