> Markdown version of [/jobs/ext/2503998-process-engineer-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2503998-process-engineer-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Process Engineer / Technical Support Specialist - **Company:** Allison Transmission - **Location:** Indianapolis, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Data Integrity, Microsoft Office, Package Development Process, Radio-Frequency Identification, SAP (Applications), Software Requirements Analysis, Operational Systems - **Published:** August 1, 2026 - **Apply:** https://www.dice.com/job-detail/68bc4556-c34c-4514-84c0-8f66a8eb308c ## About the Role * Adhering to the highest standards in what we do. We succeed through integrity, trust, and quality as we drive for results. * Drive a positive customer experience. We deliver better outcomes when we understand our customers' needs and execute appropriately. * Improve the way the world works. We develop better solutions through innovation and a continuous desire to improve. * Leveraging the power of teamwork. We develop better solutions by working together toward a common goal. * Strong analytical and problem-solving capability. * Ability to apply lean methodologies and optimize workflows. * Strong technical communication and documentation skills. * Ability to work independently and support cross-functional needs. Qualifications: Required: * Degree in engineering. * Knowledge of process engineering, lean principles, and manufacturing workflows. * Experience with SAP, RF systems, and Microsoft Office. * Ability to interpret and develop Bills of Material and packaging specifications. Preferred: Experience supporting equipment programming or automation. Experience with warehouse or logistics operations. Experience: Required: * 1-2 years of engineering experience * Experience troubleshooting equipment issues. * Experience improving processes, layouts, or workflows. * Experience with packaging engineering tasks. * Experience supporting systems/hardware used in operations. Scope factors: * Provides technical and engineering support across equipment, workflow optimization, packaging, logistics, and systems. * Works cross functionally with maintenance, engineering, warehousing, and IT/system providers to resolve issues and improve processes. * Decisions influence equipment uptime, workflow efficiency, labor savings, layout optimization, and data integrity. * Represents the PDC in divisional engineering discussions and supports mission critical operational systems. * Impacts cost reduction efforts, process improvements, and technical problem resolution across multiple operational areas. ## Description The Process Engineer / Technical Support Specialist is responsible for driving process improvements, supporting equipment performance, optimizing work center layouts, and maintaining high operational efficiency across production and distribution activities. This role also provides technical support for systems, hardware, and software critical to daily operations. The position integrates engineering problem-solving, packaging development, lean tools, and IT support to ensure seamless production, material handling, and information flow., Process Engineering * Lean Tools, Continuous Improvement & Layout Optimization * Applies lean methodologies, benchmarking, and improvement strategies to standard processes. * Works with operations to optimize work center layouts, material flow, containerization, visual controls, and standard quantities. * Designs and installs visual controls. * Reviews, evaluates, and recommends material handling and processing equipment. * Supports continuous improvement initiatives across operations. Work Center & Job Assignment Optimization * Reviews unitizing jobs for efficiency and potential reassignment. * Analyzes job requirements to determine proper work center placement. * Obtains Packaging Engineer approval when packaging changes are required. * Assigns jobs to new work centers and prepares job lists prior to new equipment setup. Identifies which jobs should move to new machines and obtain management approval. * Analyzes belt line utilization to level workload. Creates sub-kits to reduce loose components. Visual BOM, Cost Analysis & Documentation * Creates Visual Bills of Material (BOMs) for belt line operations. * Calculates labor and materials savings. * Provides packaging engineering support, including alternative material approval. * Generate floor layouts for work center rearrangements and new equipment placement. * Packaging Engineering Responsibilities * Warehouse, Distribution & Logistics Support Equipment Support * Responsible for ensuring repairs and improvements are completed on all equipment. * Collaborates with Machine Repair and Electrical teams to resolve equipment issues. * Contact technical representatives as needed. Programs equipment and maintains working knowledge of all equipment. * Assists operators with machine operations and issues. Technical Support & System Administration * Identifies system requirements and hardware/software needs. Assists with technical issue resolution. * Acts as liaison between plant and Cybel/HP for PCCS and ATEC systems. Provides software support for Microsoft Office applications, SAP, and RF systems. * Provides hardware support for internal systems and maintains Tek Logix hardware requests. * Acts as direct support contact for the ECU Crib. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)