> Markdown version of [/jobs/ext/2504193-customer-technology-specialist](https://www.wearedevelopers.com/jobs/ext/2504193-customer-technology-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Technology Specialist - **Company:** BI WORLDWIDE - **Location:** Edina, MN, United States - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Excel, Confluence, Customer Data Management, Data Files, Relational Databases, Oracle SQL Developer, Standard Sql, SQL Databases, Smartsheet, Data Processing, Atlassian Tools, Data Management, Database Tools and Utilities - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ff6572737aa1cd6e ## About the Role * Beginner to intermediate SQL skills. Oracle SQL Preferred. * Intermediate Excel expertise. * Experience with content management systems and HTML-based tools (e.g., Strongmail). * Experience with query tools and understanding of relational databases. * Experience working with Jira and Confluence for ticket management and documentation. * Familiarity with Smartsheet and Teams environments. Professional & Analytical Competencies * Excellent verbal and written communication abilities. * Ability to work professionally with diverse internal and client stakeholders. * Strong analytical, critical thinking, and problem-solving abilities. * High level of attention to detail. * Excellent organization and time-management skills. Education & Experience * BA/BS degree or 2-year technical degree preferred, or equivalent work experience. ## Description The Customer Technology Specialist (CTS) plays a key role in supporting clients through operational excellence, data stewardship, and technology-driven problem solving. This role is ideal for someone who is proactive, analytical, and energized by learning how systems work and improving them over time. Candidates should thrive in a fast-paced environment with shifting priorities and be motivated to deliver high-quality support and insights to both internal teams and external clients., Customer & Program Support * Fulfill customer expectations while building and strengthening client relationships. * Serve as a subject matter expert for assigned customer data, internal methodologies, and program processes. * Communicate program status, issues, milestones, and changes to internal stakeholders via multiple communication tools. * Manage day-to-day communication with client teams and customers, including meetings and email correspondence. Data Management & Quality Assurance * Manage customer program data files, including file transfers, data processing, and documentation. * Perform ongoing quality control across program data, reporting, and websites. * Conduct verification of data, files, and website components throughout the program lifecycle. * Utilize SQL and Excel regularly for ad-hoc reporting, troubleshooting, and addressing client questions related to data or processing issues. Operational Excellence & Continuous Improvement * Implement, document, and maintain standard operating procedures for ongoing programs and processes. * Provide recommendations to improve business processes and operational efficiency. * Maintain and update program documentation within Confluence. * Ensure that interactions, appeals, and exceptions are resolved in accordance with program expectations, escalating when necessary. Project & Initiative Support * Manage multiple initiatives simultaneously while adhering to project timelines. * Assist in program setup and launch deliverables as directed by the Customer Technology Manager (CTM) and/or Client Services. * Support ad-hoc requests from CTM, Client Services, and internal partners. * Team Collaboration & Enablement * Train or mentor team members, peers, and customers on tools, processes, or program components. * Partner closely with CTM and Client Services teams. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)