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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** GIS Workshop, LLC - **Location:** Omaha, NE, United States (Remote available) - **Experience:** Experienced - **Salary:** $68,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software as a Service, System Configuration, Software Configuration Management, Software Modules, Software Troubleshooting - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aafe218dcfe387aa ## About the Role * 4+ years of experience in client onboarding, implementation, or software adoption * Experience working with SaaS platforms; municipal or GovTech background a strong plus * Ability to configure and troubleshoot software solutions, particularly in accounting, payroll, or government workflows * Excellent communication, coaching, and organizational skills * Strong problem-solving skills with a proactive, analytical mindset * A track record of balancing responsibility, authority, and accountability * Self-starter mentality with strong ownership and follow-through * Collaborative spirit and a passion for helping clients succeed ## Description As an Implementation Specialist, you'll be the primary guide for clients adopting gWorks software. From project kickoff to go-live and seamless handoff to Client Success, you'll combine technical expertise with strong client relationship skills to ensure every onboarding experience is smooth, impactful, and sets clients up for long-term success. This is a great role for someone who thrives in a client-facing environment, has strong organizational and technical skills, and is passionate about helping others unlock value from technology., Lead Onboarding Projects Guide clients through adoption of gWorks software modules - including Utility Billing, Accounting, General Ledger, Accounts Payable, Bank Reconciliation, Payroll, Mapping, and Citizen Engagement. Be the Main Point of Contact Act as the trusted partner for clients during onboarding, providing clarity, continuity, and expertise from kickoff through handoff. Configure & Optimize Configure software to align with gWorks' best practices and the client's policies, ensuring accurate setup and smooth workflows. Coach for Success Provide hands-on training and coaching to help clients adopt product features, maximize utilization, and see value quickly. Track & Analyze Monitor onboarding project progress, gather client feedback, and analyze data to measure success, identify risks, and improve processes. Collaborate Cross-Functionally Partner with Product, Client Success, and Support teams to share insights, resolve issues, and contribute to ongoing software and process improvements. Document Everything Maintain clear and accurate documentation throughout onboarding to ensure transparency and alignment across teams., * Efficient onboarding processes that reduce client ramp-up time * High client satisfaction scores and smooth handoffs to Client Success * Strong early adoption of product features and workflows * Accurate software configuration aligned to client needs * Cross-team visibility and communication around client progress * Client feedback that drives tangible improvements in onboarding and product design Where You'll Work: * Omaha-based? You'll follow our hybrid model: work remotely with in-office collaboration on Tuesdays and Thursdays * Remote? You'll be fully supported to work from anywhere in the U.S. We prioritize connected, accountable teams - no matter where you're located ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [20 Years of Domain-Driven Design: What I’ve Learned About DDD](https://www.wearedevelopers.com/videos/1571-20-years-of-domain-driven-design-what-i-ve-learned-about-ddd) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)