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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Corporate Headquarters - **Company:** Proof of the Pudding - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Literacy, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, OSI Models, Networking Basics, Windows PowerShell, Runbook, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Scripting, Computer Network Technologies, Office365, Microsoft InTune, Deployment Automation - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a3a8f12b43b47f8 ## About the Role * At least two years of hands-on experience in an IT support or helpdesk role. * Solid Windows 11 troubleshooting skills. * Experience troubleshooting hardware, software, printers, and basic networking issues. * Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Basic Microsoft 365 and Entra ID user account administration. * Strong communication skills with the ability to work effectively with colleagues, IT partners, and users at all levels. * A patient, service-oriented approach with the ability to explain technical issues in plain language. * Strong organizational and customer service skills. * Based in or able to commute to Atlanta, GA, with a valid driver's license and the ability to travel within the United States. Preferred Skills * Microsoft certification or formal training, particularly MD-102, MS-102, SC-300, or MS-900. Equivalent hands-on experience is valued equally. * Experience with Microsoft Intune, Windows Autopilot, Defender for Business, or Entra Join. * Exchange Online and SharePoint Online administration. * Experience with a helpdesk or remote monitoring and management (RMM) platform. * Basic PowerShell or scripting experience. * Experience supporting a multi-site organization. * Networking knowledge, including TCP/IP, DNS, DHCP, and the OSI model. Core Values & Competency Requirements * Business acumen with a strong understanding of job responsibilities, policies, and quality standards. * Dependability and accountability with a commitment to seeing projects through to completion. * Integrity, honesty, and professionalism while supporting the company's culture and values. * Commitment to maintaining a safe and secure work environment. * Ability to work collaboratively as part of a team. * Strong written and verbal communication skills. * Initiative and proactive problem-solving. * Adaptability and the ability to manage changing priorities. * Service-oriented mindset with a sense of urgency and focus on customer satisfaction. Work Environment This position consists primarily of in-office work, including computer use, phone support, and movement throughout the office. The typical schedule is Monday through Friday, with occasional after-hours support for urgent issues and planned project deployments. Physical Requirements * Prolonged periods of sitting and working at a computer. * Ability to lift up to 25 pounds. ## Description * Be the first point of contact for IT support by owning the helpdesk queue, troubleshooting issues, and escalating complex problems. * Use our helpdesk and remote support platform to manage requests and support managed devices remotely. * Set up, image, configure, and deploy computers using Windows Autopilot and Microsoft Intune; maintain the spare device pool and ship equipment to users. * Support onboarding and offboarding to ensure new hires are productive on day one and departing employees are offboarded efficiently. * Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online, as well as basic user, mailbox, group, and license administration under the direction of the IT Lead. * Support business applications by troubleshooting user issues and assisting with day-to-day administration. * Handle occasional networking tasks, including basic connectivity, printer, Wi-Fi, and network hardware troubleshooting. * Travel to company locations to provide on-site support, device rollouts, printer and peripheral setup, and assist with new location technology transitions. * Maintain accurate records for users, devices, licenses, and access. * Contribute to IT documentation, including procedures, runbooks, and knowledge base articles. 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