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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Field Engineer - **Company:** KPM Communications, Inc. - **Location:** Morristown, NJ, United States - **Experience:** Experienced - **Salary:** $72,800.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** VoIP, Cloud Computing, CompTIA Network+, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Failover, Networking Hardware, Session Initiation Protocols, Network Troubleshooting, Microsoft Software, Routing, Packet Analyzer, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, JavaScript Pagination Plugin, Network Routers, Real-Time Transport Protocol, Firewalls (Computer Science), Information Technology, Low Latency, Enterprise Integration - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b2deeb9043d022f ## About the Role We're looking for someone with strong technical skills, professionalism, and a passion for customer service., * 3+ years of customer-facing technical field experience in: * + VoIP or telecommunications + Managed IT services + Commercial networking + Structured cabling or low-voltage systems + Security or AV installations + Or a related technical field * Working knowledge of LAN/WAN networking * Experience with routers, managed switches, firewalls, wireless networking, or PoE devices * Understanding of TCP/IP, DHCP, DNS, VLANs, NAT, and network troubleshooting * Excellent communication and customer service skills * Strong organizational and documentation skills * Ability to work independently and manage multiple projects * Valid driver's license with a good driving record * Ability to lift up to 50 pounds * Willingness to travel throughout New Jersey College degree not required. We value real-world experience, technical aptitude, and a customer-first mindset. ## Description As a VoIP & Network Field Technician, you'll help customers successfully deploy and maintain modern communication systems by: * Performing onsite network assessments before installations * Installing and configuring cloud phone systems, IP phones, routers, switches, and network equipment * Setting up users, extensions, voicemail, auto attendants, call queues, and call routing * Troubleshooting network connectivity, VoIP performance, and call quality issues * Coordinating phone number porting, project schedules, and customer go-live activities * Working closely with customer IT departments, vendors, and internal project teams * Testing systems before deployment, including emergency calling, voicemail, paging, and failover services * Training customer administrators and end users * Documenting installations, configurations, and project progress * Owning technical issues through successful resolution while providing exceptional customer service, * Hosted VoIP or UCaaS platforms * Microsoft Teams Calling or Direct Routing * SIP, RTP, QoS, packet captures, latency, jitter, and packet-loss analysis * Yealink, Poly, Peplink, Algo, or Phybridge hardware * Cloud POTS, paging, fax, door-entry, alarm, or elevator communication systems * Telephone number porting and carrier coordination * CRM or communications platform integrations * CompTIA Network+, CCNA, Microsoft, SIP School SSCA, or similar certifications What Success Looks Like You'll thrive in this role if you: * Prepare customer sites for smooth deployments * Identify and resolve technical issues before they become problems * Complete projects on time with minimal disruption * Keep customers informed throughout every stage of the project * Deliver fully tested, reliable communication systems * Provide training that builds customer confidence * Maintain accurate documentation * Take ownership of every issue until it's resolved ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)