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# Manager, Talent Development Systems

- **Company:** Veterinary Emergency Group
- **Location:** White Plains, NY, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Asana, Data Visualization, Project Management Software, Zapier, Gsuite, GPT
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=528e32dd29a8bfea

## About the Role

* 3-5+ years in an operations, systems, or analyst role with hands-on experience building or improving processes and workflows - BA or equivalent experience
 * Demonstrated experience owning systems, workflows, dashboards, automations, or process infrastructure in an operations, systems, analyst, or enablement environment.
 * Demonstrated experience with AI tools and platforms - ChatGPT, Claude, Gemini, custom GPTs, AI agents, or similar - used in an operational or professional context
 * Familiarity with workflow automation tools (Zapier, Make, or similar), dashboard or data visualization tools, and operational project management platforms (Monday.com, Google Suite, or similar)
 * Strong process design thinking - ability to look at how something works, identify what's inefficient, and build a better version of it
 * Comfort operating in an ambiguous, building-phase environment where the roadmap is collaborative and the work evolves - baseline project management skills are a strong plus
 * Ability to travel up to 50% of the time for on-site, in-person exposure and understanding of the job to be done., * Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
 * Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
 * Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
 * Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

## Description

* Develop the Systems Roadmap: Continuously evaluate ExOps workflows across Enrollment, Delivery, and Compliance; identify recurring friction and infrastructure gaps; and partner with the Director of TD Operations to prioritize the systems capability ExOps needs next.
 * Own the Infrastructure: Build, maintain, and improve the dashboards, workflows, and operational tools that give ExOps and its partners clear, trusted visibility into schedules, enrollment, compliance, and other critical work.
 * Automate with Intent: Design and deploy automations across communications, scheduling, enrollment, and system integrations. Use AI agents and other tools where they meaningfully reduce manual work, strengthen reliability, and make ExOps more scalable.
 * Be the Connective Tissue: Partner with Innovations, Solutions and Insights, Learning Tech, and teams across VEG to evaluate, connect, and embed the right tools and ideas into ExOps rather than building in isolation.
 * Drive Adoption: Build with the people doing the work, translate new tools into usable day-to-day workflows, and gather feedback so solutions are understood, adopted, and continuously improved.
 * Build for Durability: Document systems, processes, automations, and workflows so ExOps infrastructure can be understood, maintained, and improved without depending on one person.
 * Measure the Impact: Track whether systems are reducing recurring work, strengthening operational visibility, improving reliability, and helping ExOps support more programs and VEGgies over time - then use that signal to identify the next opportunity.


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