> Markdown version of [/jobs/ext/2504572-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2504572-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Showplace Wood Products, Inc.
- **Location:** Harrisburg, SD, United States
- **Experience:** Experienced
- **Salary:** $40,851.0 - $61,298.0
- **Contract:** Permanent contract
- **Skills:** IBM System I, Cloud Computing, Networking Hardware, Print Servers, Raspberry Pi, Software Engineering, Information Technology, Windows Client
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3ebae3e4459e8ac

## About the Role

* Strong attention to detail and critical-thinking skills for troubleshooting.
 * Excellent customer service and a professional, helpful attitude.
 * Ability to work independently and as part of a team.
 * Self-motivated, task-oriented, and accountable.
 * Ability to lift up to 30 pounds and provide on-site support across multiple buildings, including remote support to satellite facilities.
 * Flexibility to adapt to changing priorities., * Associate or Bachelor's degree in Computer Science or related field preferred, but not required.
 * Minimum of 2 years of experience in Information Technology.

## Description

We are seeking an IT Support Specialist to join the Showplace team. This position provides technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist is responsible for responding to help desk requests, troubleshooting issues, and ensuring a high level of customer service across the organization., Technical Support

 * Answer help desk calls and provide technical support for hardware and software issues.
 * Monitor and manage the help desk ticketing system; prioritize and respond to issues promptly.
 * Troubleshoot and resolve issues across multiple platforms including Windows 10/11, IBM i, Raspberry Pi, Kyocera printers, networking equipment, print servers, and cloud-based phone systems.
 * Perform on-site and remote troubleshooting to minimize operational disruptions.

Communication & Coordination

 * Communicate effectively with end users and departments, providing regular updates on ticket status and resolutions.
 * Provide end-user training and support on IT systems and applications.
 * Collaborate with the IT team on technology solutions that improve productivity and efficiency.

Inventory & Compliance

 * Maintain inventory of IT equipment and supplies; assist with ordering as needed.
 * Ensure compliance with IT security policies and procedures.
 * Assist with IT-related projects and additional tasks as assigned.


## Related Videos

- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob)
- [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm)
- [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red)
- [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm)
- [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)