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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** LENWICH 31ST PARK LLC - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Internet Services, Internetworking, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, TCP/IP, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Peripherals, Wireless Devices, Sonicwall, Firewalls (Computer Science), Computer Equipment, Network Support, Laptops, Fortinet, Cisco - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc1a0559d8d98a70 ## About the Role * 1-3 years of IT, help desk, or network support experience. * Strong knowledge of Microsoft Windows, PC hardware, networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi), and POS systems. * Experience supporting printers, peripherals, routers, switches, firewalls, VoIP, and surveillance systems. * Strong analytical, troubleshooting, and customer service skills. * Highly organized with the ability to manage multiple priorities in a fast-paced environment. * Valid driver's license with the ability to travel throughout the New York metropolitan area. * Familiarity with Microsoft 365 and networking platforms such as Ubiquiti, Cisco, Meraki, SonicWall, or Fortinet is a plus. * Experience supporting retail, restaurant, or multi-unit operations is preferred. ## Description We're looking for a motivated, hands-on IT Support Specialist who enjoys solving technical challenges, supporting people, and keeping our restaurants and corporate office operating at their best. If you're passionate about technology, thrive in a fast-paced environment, and enjoy working both behind the scenes and in the field, we'd love to meet you. You're a natural problem solver with a passion for technology and helping others. Whether you're troubleshooting a network issue, configuring a new POS terminal, installing wireless equipment, or supporting a new restaurant opening, you stay calm under pressure and enjoy finding solutions. You're organized, dependable, customer-focused, and comfortable balancing multiple priorities while providing exceptional support to both restaurant and corporate teams. Responsibilities * Provide day-to-day IT support for the corporate office and restaurant locations. * Respond to help desk tickets, remote requests, phone calls, and on-site service needs. * Troubleshoot and resolve hardware, software, network, internet, and POS issues with minimal business disruption. * Deliver exceptional support and customer service to restaurant and corporate teams.- Install, configure, maintain, and troubleshoot: * - Windows PCs and laptops * - POS terminals and peripherals * - Printers and scanners * - Network equipment and wireless access points * - VoIP phone systems * - CCTV and security systems * Perform hardware replacements, preventative maintenance, and system upgrades. * Support LAN, Wi-Fi, TCP/IP, VPN, and internet connectivity across all locations. * Coordinate with internet service providers, telecommunications vendors, and technology partners. * Assist with IT installations, deployments, and technology setup for new restaurant openings, remodels, and relocations. * Travel to restaurant locations to provide hands-on technical support as needed. * Maintain accurate documentation, equipment inventory, and support records. * Partner with Operations, Facilities, and restaurant teams to ensure reliable technology and business continuity. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)