> Markdown version of [/jobs/ext/2505455-junior-it-supporter](https://www.wearedevelopers.com/jobs/ext/2505455-junior-it-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Junior IT Supporter

- **Company:** Hays
- **Location:** Köln, Germany
- **Experience:** Starter
- **Salary:** €38,500.0 - €52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Lifecycle Management, Cloud Computing, SAP (Applications), Microsoft SharePoint, Microsoft InTune, Laptops, Zendesk, User Accounts
- **Published:** August 31, 2026
- **Apply:** https://www.xing.com/jobs/koeln-junior-it-supporter-157537865

## About the Role

* Abgeschlossene IT-Ausbildung oder erste Berufserfahrung im IT-Support
 * Grundkenntnisse in Microsoft 365 und Windows-Umgebungen
 * Interesse an Cloud-Technologien und moderner Unternehmens-IT
 * Strukturierte, selbstständige und lösungsorientierte Arbeitsweise
 * Ausgeprägte Service- und Kundenorientierung
 * Teamfähigkeit sowie gute Deutschkenntnisse

## Description

* Full-timeEmployment type: Full-time
 * €38,500 - €52,000 (XING estimate)
 * On-site
 * Be an early applicant, * First-Level-Support für Mitarbeitende bei Hard- und Softwareanfragen
 * Administration von Microsoft 365 (Teams, SharePoint, Entra ID, Intune)
 * Einrichtung und Betreuung von Notebooks, Smartphones und Benutzerkonten
 * Verwaltung mobiler Endgeräte inklusive Intune-Compliance
 * Bearbeitung und Dokumentation von Tickets im IT-Service-Management
 * Pflege von SharePoint und Intranet-Inhalten
 * Unterstützung bei IT-Projekten, Rollouts und Automatisierungen
 * Hardware- und Software-Lifecycle-Management
 * Betreuung und Support von Unternehmensanwendungen wie SAP und Zendesk
 * Erstellung von IT-Dokumentationen und Prozessbeschreibungen


## Related Videos

- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)