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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Engineer - **Company:** BLITZY INC. - **Location:** Cambridge, MA, United States - **Experience:** Experienced - **Salary:** $90,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe InDesign, Amazon Web Services, Macintosh Computers, JIRA, Microsoft Azure, Business Software, Desktop Computing, Linux, Virtual Private Networks (VPN), Role-Based Access Control, Wireless Networks, Okta, Microsoft InTune, Information Technology, Slack, SAP MDG, Casper Suite, Gsuite, User Administration - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0ca4586fdfa51db ## About the Role 2+ years of experience in an IT support or service desk role * Associate's or Bachelor's degree in Computer Science, IT, or a related field * Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment * Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA * Experience with MDM tools such as Jamf and Intune * Basic wired and wireless network troubleshooting skills * Ability to lift and move equipment weighing 50 lbs or more * Strong organizational skills and comfort working across multiple concurrent projects * A proactive, self-directed approach to identifying and resolving issues, Relevant certifications (e.g., CompTIA A+, Network+, JAMF Certified Admin, Microsoft Certified: Endpoint Administrator) * Experience with Meraki and AWS, GCP, or Azure environments * Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations * A demonstrated willingness to learn new tools and technologies quickly * Strong interpersonal skills and a track record of building relationships across teams ## Description Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale., Employees receive fast, reliable Tier 1 support in person and remotely, consistently meeting SLA targets * New hires are onboarded smoothly, with all accounts, devices, and application access provisioned on time * Internal documentation is thorough, current, and easy for the team to reference * Design-level decisions on infrastructure and security projects are informed by your input and follow-through * Cross-team relationships are strong, with IT viewed as a proactive, trusted partner across the business Areas of Ownership * Day-to-day service desk ticket management and resolution * Okta administration and general employee services support * New hire onboarding, including account provisioning and application access * Management and troubleshooting of network stacks, both wired and wireless * Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices * On-site hardware support for offices, meetings, and events * Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation * Support for office buildouts and related IT infrastructure needs * Creation and maintenance of internal IT documentation, This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken. ## Related Videos - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)