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# Help Desk Analyst

- **Company:** eBusiness Solutions, Inc.
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Issue Tracking Systems, Networking Basics, Stemming, Software Licensing, Laptops, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=854682d6c147ba75

## About the Role

* Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
 * Strong communication/leadership skills.
 * Strong influence, collaboration and negotiation experience.
 * Ability to collaborate with supporting resources across business and/or functional lines.
 * Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
 * Act as the escalation point for high priority support issues.
 * Ability to interpret end user license agreements.
 * Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
 * Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
 * Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
 * Must be knowledgeable in the English language/speak clearly and understandably use the English language.
 * Ability to understand and follow processes established for the Service Desk., * IT Service Desk experience - 2 Years
 * IT Troubleshooting experience - 2 Years
 * Experience documenting procedures - 2 Years
 * Experience with a Ticketing System is required - 2 Years

## Description

One of our clients is seeking a Help Desk Analyst to help IT automate and implement new technology to assist with keeping the desktop environment current and running optimally., * Understanding of Desktop Support and Software Licensing Services.

 * Ability to image machines and install complicated software.
 * Uses creativity and innovation to automate and streamline processes and procedures.
 * Understands customer support, likes to work with people and can ensure that the customer is satisfied.
 * Ability to troubleshoot in a high-level systematic way. Ability to identify issues, research cause, and remediate.
 * Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
 * Troubleshoots basic network, software, printing and/or installation problems.
 * Supports staff hardware moves for facility reorganization.
 * Experience with ServiceNow and Knowledge Base preferable.
 * Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).


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