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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician (Level 1) - **Company:** Integra - **Location:** Mentor, OH, United States - **Experience:** Starter - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, System Configuration, Common Desktop Environments, Azure Active Directory, Microsoft SharePoint, Windows Desktop, Office365, Peripherals, Servicenow - **Published:** August 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10ded1642f93e677 ## About the Role The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site., * 1-2 years of help desk, customer service, or IT support experience * Basic understanding of Windows 10/11 and Microsoft 365 applications * Familiarity with common desktop hardware, printers, and peripherals * Strong customer-service orientation with clear written and verbal communication skills * Ability to follow documented procedures and escalate issues appropriately * High school diploma or equivalent experience, * Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials * Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools * Familiarity with Entra ID (Azure AD) and Active Directory fundamentals * Experience supporting remote and hybrid users * Prior IT internship, technical lab, or home-lab experience Core Competencies * Friendly, patient, customer-focused attitude * Eagerness to learn and develop technical skills * Strong organizational skills and consistent follow-through * Ability to explain technical steps in clear, plain language * Dependable team player ## Description We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team., End-User and Desktop Support * Serve as the first point of contact for end users through phone, email, chat, and walk-up requests * Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues * Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive * Assist with basic workstation setup, software installation, and device configuration * Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes Identity and Access Support * Perform password resets and assist users with MFA enrollment and sign-in issues * Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory * Support onboarding and offboarding activities, including equipment setup and account activation * Assist users with access to shared drives, distribution lists, and mailboxes Ticketing and Documentation * Log, categorize, and track all support requests in the IT service management (ITSM) platform * Follow standard operating procedures and knowledge base articles to resolve recurring issues * Keep users informed of ticket status and expected resolution timelines * Document troubleshooting steps and contribute to the knowledge base Hardware and Asset Support * Prepare, image, and deploy workstations and peripherals for new and existing users * Track hardware assets and assist with inventory and basic stock management * Support conference room AV setup and basic connectivity issues ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)