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# Product Support Specialist

- **Company:** Marvin
- **Location:** Bismarck, ND, United States
- **Salary:** $67,000.0 - $87,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Performance Tuning, Salesforce.Com
- **Published:** August 4, 2026
- **Apply:** https://www.adzuna.com/details/5826919896

## About the Role

Technical support certification (e.g., HDI, CompTIA A+ preferred)
Familiarity with CRM systems (Salesforce or similar)
Manufacturing or building products experience a plus

## Description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.
Serve as primary contact for customers and dealers with product questions and issues
Troubleshoot performance, installation, and warranty concerns for windows, doors, and skylights
Document cases accurately in CRM and ticketing systems
Collaborate with engineering, manufacturing, and field teams to resolve complex issues
Educate customers on product features, maintenance, and best practices
Identify recurring issues and share feedback to support continuous improvement
Support a safe, people-first culture and uphold Marvin's quality standards
Customer support
Technical troubleshooting
CRM software (e.g., Salesforce)
Manufacturing or building products knowledge
Product documentation reading
Ticketing systems
Written and verbal communication
Problem-solving
Data entry and recordkeeping
Basic MS Office skills
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Customer service certification (optional)


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