> Markdown version of [/jobs/ext/2506072-field-service-supervisor-ii](https://www.wearedevelopers.com/jobs/ext/2506072-field-service-supervisor-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Service Supervisor II - **Company:** Dhl Express (usa), Inc. - **Location:** Sunnyvale, CA, United States - **Experience:** Expert - **Salary:** $94,350.0 - $125,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Microsoft Office - **Published:** August 2, 2026 - **Apply:** https://www.logisticsjobsite.com/job.asp?id=3339323293&tx=JL3933FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Complete understanding and wide application of principles, theories, and concepts in function or business area * An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered * Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization * Basic understanding of supervisory approaches for work direction, motivation, and disciplinary action * Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience * Professional certification required in some areas * Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards * Must be 18 years old * Excellent customer service skills * Candidate must pass pre-employment background, drug, and medical physical screening Physical Requirements: * Must be able to lift up to seventy (70) lbs. occasionally * Must be able to lift forty (40) lbs. frequently * Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly ## Description * Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company * Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers * Supervises warehouse sort operations processing international import and export shipments * Supervises back-office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary * Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments * Charged with developing and managing relationships with Business Partners * Responsible for development and implementation of special projects * Ensures quality system is implemented and maintained within area of responsibility * Manage Key Performance Indicators and cost levels * Assists in annual budget preparation * Provides technical product assistance to staff * Advises staff of changes to company policies and goals * Supervises a unionized workforce of 8-12 staff: responsible for hiring, coaching, training, and developing subordinate staff * Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes * Sets objectives and delivers results with a short-term, operational focus * Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems * Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances * Assigns and checks work * Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook) * Provides guidance and training * Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class * Provides input to hiring, firing, layoff, promotion, reward, and other decisions ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)