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# Windows Remote Assistance

- **Company:** CareerCircle
- **Location:** Plano, TX, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Windows Remote Assistance, Information Technology, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/plano/d85b77fd-5358-4052-bed9-cdd66c546207

## About the Role

* Experience: At least one year of experience in a service desk or technical support role is preferred.

 * Technical Skills:

o Proficiency with Windows operating systems.

o Experience with ticketing systems. Preferably ServiceNow

o Basic troubleshooting skills.

 * Communication: Strong verbal and written communication skills are essential.

Nice to Have

 * Experience working in a government agency is a plus but not required.

## Description

We are seeking two Service Desk Resources to support the upcoming desktop refresh project. The ideal candidates will be responsible for providing technical assistance and support to end-users. This is an entry-level to intermediate-level position for a six-month contract., * Provide initial troubleshooting and technical support for incoming queries and issues related to computer systems, software, and hardware.

 * Assign and manage support tickets to the appropriate departments.

 * Resolve level one and some level two support tickets.

 * Perform basic troubleshooting, such as password resets and guiding users through common solutions.

 * Work with Windows operating systems.

Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users.

Incident Management: Log and track incidents in the Service Desk ticketing system.

Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions.

Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.

Remote Support: Provide remote assistance to end-users using appropriate tools.

Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions.

Equipment Inventory: Maintain accurate records of equipment and inventory


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