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# IT Network System Administrator

- **Company:** Inc. (lan)
- **Location:** Irvine, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, File Server, Issue Tracking Systems, Windows Servers, Networking Basics, Office Suite, Wide Area Networks, Windows Desktop, Network Routers, Firewalls (Computer Science), Information Technology, Network Support, Cisco
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=555f11bf620a958b

## About the Role

* 2+ years supporting end users in an IT / MSP or in-house help desk role
 * Experience working tickets in a PSA ticketing system, ConnectWise preferred
 * Solid grounding in Windows desktop and server, Microsoft 365, and basic networking (routers, switches, firewalls)
 * Certifications a strong plus, CompTIA A+/Network+/Security+, Microsoft, or Cisco (we'll help you earn more)
 * Customer-focused, calm under pressure, and well-organized
 * Strong written and verbal communication and documentation skills
 * A self-starter who solves problems and follows through
 * Valid California driver's license, reliable vehicle, and clean driving record, able to travel to client sites within a 50-mile radius of Irvine (mileage reimbursed)
 * Able to pass a nationwide background check, * In the past 2-3 years, have you worked for a Managed Service Provider (MSP)?
 * In the past 2-3 years, what exactly were your day-to-day IT responsibilities?, * Associate (Required)

Experience:

 * IT & Network Support: 3 years (Required)

## Description

* Handle and resolve IT support tickets across multiple client accounts, from first response through resolution, keeping clear notes at every step
 * Provide day-to-day support to client users across Windows 10/11, macOS, and the Microsoft 365 / Office suite
 * Troubleshoot email, connectivity, and application issues, and explain the fix in plain English
 * Support and help maintain Windows Server environments and file servers
 * Assist with firewall operation, LAN/WAN monitoring, routers, and switches, and watch for security threats
 * Run and verify daily network backups
 * Help coordinate network and hardware upgrades, including cabling
 * Meet response and resolution targets and keep clients updated on ticket status
 * Document your work clearly so the whole team stays in sync


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