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# Information Technology Specialist

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Danville, KY, United States
- **Salary:** $62,400.0 - $76,960.0
- **Contract:** Temporary contract
- **Skills:** AutoCAD, Microsoft Office, Software Tools, Information Technology, Laptops
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68643c6aab2262b9

## About the Role

* Associates or Bachelors Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
 * 1-3 years related professional experienc.
 * Experience working on Windows 10/11 based devices
 * Experience working with Office tools
 * Knowledge on handhelds
 * Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.), a plus

## Description

* Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
 * Provide technical support to the user devices (Laptops, PC?s, printers).
 * Provide technical support to the shop floor devices (PC?s, handhelds, label printers, printers).
 * Provide support to critical meetings.
 * Responsible for the good deployment of the IT standards on hardware, software and processes.
 * Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
 * Diagnoses customer issues and assigns appropriate support, if outside scope of support
 * Installs and maintains hardware and software
 * Works with next level of support for the resolution of issue
 * Conveys customers? perspective to project teams responsible for newly implemented products and existing product enhancements.


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