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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Operations / Product Support Engineer - **Company:** Omnisharp, Inc. - **Location:** Round Rock, TX, United States - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** 3d Models, Computer-Aided Design, Microsoft Windows, Computer Vision, Control Panels, SolidWorks (CAD), Health Information Management, LabVIEW, Reliability Engineering, Software Engineering, Break Fix - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4bc5bf126effeda9 ## About the Role * Approximately 3-8 years of relevant experience in sustaining engineering, product support engineering, field engineering, reliability engineering, mechatronics, industrial automation, robotics, or a closely related environment. * A bachelor's degree in industrial, mechanical, electrical, mechatronics, robotics, manufacturing, or a related engineering discipline-or equivalent practical experience demonstrating the required engineering judgment and breadth. * Hands-on troubleshooting experience with integrated industrial equipment containing mechanical, electrical, controls, robotics, and computer-based subsystems. * A disciplined approach to root-cause analysis, failure-trend analysis, test planning, verification, and evidence-based decision-making. * Ability to read and navigate mechanical CAD models and drawings using SolidWorks or eDrawings; CAD design proficiency is helpful but not required. * Excellent professional English communication skills, including the ability to write concise, accurate, audience-appropriate technical documentation. * Demonstrated experience creating technical references, repair procedures, troubleshooting guides, service documentation, or knowledge-base content. * Calm, practical judgment during urgent escalations and the ability to balance speed, safety, production impact, and long-term reliability. * Strong collaboration skills and a small-company mindset: willing to work across functions, take ownership, share knowledge, and contribute wherever the product and team need support., * Bachelor's (Required) Experience: * mechanical: 1 year (Preferred) * engineering: 2 years (Required) Language: * Spanish (Preferred) License/Certification: * Driver's License (Preferred) ## Description * Serve as an engineering escalation point for complex mechanical, electrical, controls, robotics, and system-integration issues that cannot be resolved through standard support procedures. * Work with internal teams to diagnose faults, identify safe recovery actions, and return equipment to production as quickly as practical. * Analyze service history, component failures, machine data, and field observations to identify product failure trends, systemic risks, and high-value reliability improvements. * Lead structured root-cause investigations using evidence, reproducible testing, and disciplined documentation; distinguish symptoms from underlying causes. * Develop design-change proposals when warranted, including problem definition, risk assessment, expected benefit, test plans, validation criteria, and implementation recommendations. * Plan and execute bench, machine, and field tests; summarize results and recommend corrective or preventive actions. * Create and maintain technical reference material, diagnostic procedures, repair guides, troubleshooting trees, service bulletins, and knowledge-base articles. * Capture product knowledge so recurring problems can be solved faster and safely by the broader support organization. * Participate in a rotating after-hours on-call engineering escalation schedule. * Travel to customer facilities when hands-on engineering support is needed; travel is normally less than 15%, with greater travel possible in exceptional circumstances. Technical Scope: The successful engineer will be comfortable moving across disciplines and tracing interactions among: * Mechanical assemblies, tooling, bearings, actuators, pneumatics, guarding, and wear components * Electrical wiring, sensors, motors, drives, safety devices, control panels, and power distribution * Industrial robots, PLC/control logic, HMIs, motion systems, machine vision, and industrial communications * Windows IoT and LabVIEW-based applications at the system-utilization and bug-identification level; software development is not part of this role * Service procedures, spare parts, machine configuration, maintainability, and field-repair practices ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [TresJS a new declarative ThreeJS as Vue components](https://www.wearedevelopers.com/videos/543-tresjs-a-new-declarative-threejs-as-vue-components) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Cross platform Augmented Reality development with React Native](https://www.wearedevelopers.com/videos/160-cross-platform-augmented-reality-development-with-react-native) - [Robots are coming into the wild! 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