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# IT Support Engineer

- **Company:** Amadeus FiRe AG
- **Location:** Dormagen, Germany (Remote available)
- **Experience:** Experienced
- **Salary:** €45,000.0 - €52,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Session Initiation Protocols, Windows Servers, Software Systems, SQL Databases
- **Published:** August 1, 2026
- **Apply:** https://www.adzuna.de/details/5821896831

## About the Role

* Abgeschlossene IT-Ausbildung oder vergleichbare Qualifikation
 * Mindestens 2 Jahre Erfahrung im IT-Support, idealerweise im Onsite-Umfeld
 * Praktische Kenntnisse in der Windows Server Administration, SQL und Erfahrung mit VoIP und SIP-Technologien
 * Kenntnisse oder Erfahrungen mit einer Hausnotrufzentrale von Vorteil
 * Ausgeprägte Kommunikationsfähigkeit und Teamgeist
 * Bereitschaftsdienste außerhalb der regulären Arbeitszeiten
 * Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift (mindestens C1-Niveau)

## Description

* Gewährleistung einer kontinuierlichen und reibungslosen IT-Betreuung
 * Bearbeitung eingehender Anfragen über das Ticketsystem
 * Telefonische Unterstützung bei technischen Problemen
 * Schnelle und kompetente Lösung von Kundenanliegen
 * Implementierung und Anpassung von IT-Lösungen bei Kunden
 * Installation und Konfiguration von Software- und Hardwarekomponenten


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