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# IT-Support-Mitarbeiter

- **Company:** Amadeus FiRe AG
- **Location:** Pforzheim, Germany
- **Salary:** €40,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology, Laptops
- **Published:** August 31, 2026
- **Apply:** https://www.xing.com/jobs/pforzheim-it-support-mitarbeiter-157533368

## About the Role

* Abgeschlossene Ausbildung zum Fachinformatiker oder eine vergleichbare Qualifikation
 * Fundierte Kenntnisse in Windows-Clientsystemen sowie in Windows-basierten Anwendungen
 * Selbstständige, strukturierte und ergebnisorientierte Arbeitsweise
 * Hohe Problemlösungskompetenz sowie die Bereitschaft, Ursachen nachhaltig zu analysieren und Verbesserungen aktiv einzubringen
 * Freundliches und serviceorientiertes Auftreten sowie Bereitschaft zur Teilnahme am Rufdienst

## Description

* Full-timeEmployment type: Full-time
 * €40,000 - €45,000 (employer salary)
 * On-site
 * Be an early applicant, * Vermögenswirksame Leistungen
 * Betriebliche Altersvorsorge
 * Firmenevents
 * Vergünstigtes Mittagessen in der Kantine
 * Kindertagesstätte, * First- und Second-Level-Support für Anwender per Telefon, E-Mail und Ticketsystem
 * Analyse und Lösung von Hard- und Softwarestörungen
 * Installation, Konfiguration und Inbetriebnahme von Endgeräten wie PCs, Notebooks, Smartphones und Tablets
 * Benutzer- und Rechteverwaltung im Active Directory sowie in weiteren IT-Systemen
 * Dokumentation und Eskalation komplexer Incidents an den 3rd-Level-Support
 * Unterstützung bei der Umsetzung und Weiterentwicklung interner IT-Projekte


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