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# IT Support Engineer

- **Company:** Xsolla
- **Location:** Berlin, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Virtual Private Networks (VPN), Session Initiation Protocols, Lightweight Directory Access Protocols (LDAP), Runbook, Okta, Software Troubleshooting, Information Technology, Atlassian Tools, Gsuite
- **Published:** August 27, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=79455fbc9680a721

## About the Role

* At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
 * Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.
 * Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
 * Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
 * Excellent interpersonal skills with a genuine customer-service mindset.
 * Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
 * Proactive and organized, eager to learn, with strong practical problem-solving skills., * Experience supporting a global or multi-office organization.
 * Previous work experience at a fast-paced organization with an entrepreneurial mindset.
 * Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.

## Description

* Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
 * Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
 * Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
 * Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
 * Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
 * Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
 * Create and maintain clear IT documentation and runbooks for the systems and processes you own.