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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Event Technology Support Technician (Part-Time) - **Company:** Trail Drive Management Corp - **Location:** Fort Worth, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automation of Tests, Network Architecture, Network Diagnostics, Network Administration, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Switches, Integrated Communications Access Packages, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Cisco - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e47833167571a2e5 ## About the Role * Must be a minimum of 18 years of age. * High school diploma or equivalent. * One (1) year or more of customer service, technical support, help desk, or related experience. * Demonstrated ability to independently investigate technical issues, identify potential root causes, and recommend appropriate resolutions. * Basic understanding of computer hardware, mobile devices, printers, and peripherals. * Basic understanding of wired and wireless networking concepts. * Familiarity with Microsoft Windows and Microsoft 365 applications. * Strong troubleshooting and problem-solving skills. * Ability to work a flexible schedule including nights, weekends, holidays, and extended hours based on event schedules. * Able to communicate effectively with management, guests, and team members. * Ability to handle multiple tasks in a fast-paced, high-energy environment. * Ability to work independently with minimal supervision while collaborating effectively with team members. Preferred Qualifications: * Have experience supporting technology in a sports, entertainment, hospitality, convention center, or live-event environment. * Have experience supporting POS systems, ticketing and communications systems, or network infrastructure. * Be familiar with structured cabling, network switches, wireless access points, and endpoint connectivity troubleshooting. * Have experience using network diagnostic and testing tools, including cable testers, fiber testing equipment, or similar troubleshooting devices. * Have experience supporting handheld devices, scanners, and mobile technology. * Possess CompTIA A+, Network+, Cisco CCNA, Microsoft 365, or similar technical certification. * Possess an outgoing personality suited to providing exceptional customer service and a commitment to continuous self-improvement. * Work well under high-pressure situations. Working Conditions: * Employees will work in an environment with fluctuating temperatures. * Employees must have the ability to lift, push, and pull up to 50 lbs. * Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting. * Employees will be exposed to high noise levels and/or fluctuating lights in event settings. * Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift. * Employees must be available to work part-time, event-driven shifts primarily during evenings, weekends, and holidays. ## Description Trail Drive Management Corp (TDMC) is looking for a part-time Event Technology Support Technician who will work with the Technology team to support event needs in a wide range of IT and technical areas. Working primarily evenings, weekends, and holidays based on the event schedule, this role supports Food & Beverage, Ticketing, Guest Services, Operations, and other venue departments by troubleshooting technology issues in real time. This position will be 100% on-site. Essential Job Functions: * Provide first-line technology support during arena events and special functions. * Respond to and troubleshoot technology issues impacting staff, guests, vendors, and event operations. * Document incidents, troubleshooting steps, and issue resolutions. * Maintain a professional and customer-focused approach while supporting venue operations. * Monitor venue Wi-Fi and wireless infrastructure performance before, during, and after events. * Assist with troubleshooting wireless connectivity issues affecting operational and guest-facing systems. * Support the diagnosis of access point, endpoint, and device connectivity concerns. * Coordinate with network administrators on escalated wireless and connectivity issues. * Use network test equipment to verify wired copper and fiber connections are functioning properly. * Support basic testing and validation of network drops, patch panels, switches, and connected devices. * Support Food & Beverage operations by troubleshooting POS terminals, printers, payment devices, and related peripherals. * Assist Guest Services and Ticket Operations staff with technology-related concerns including ticket scanners, handheld devices, and related systems. * Coordinate with 24/7 integrated communications personnel, communications vendors, and support teams regarding radio and communication system issues. * Assist with deployment, collection, and basic configuration of communications equipment. * Support technology needs in operational areas, premium spaces, back-of-house locations, and event control areas. * Assist users with workstation, software, printer, mobile device, and peripheral issues. * Support password resets, account troubleshooting, and general user assistance as directed. * Perform related duties as assigned or requested. ## Related Videos - [Cat Herding with Lions and Tigers - Christian Heilmann](https://www.wearedevelopers.com/videos/1785-cat-herding-with-lions-and-tigers-christian-heilmann) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [9 Great Trade Show Booth Ideas For 2025](https://www.wearedevelopers.com/magazine/329-9-great-trade-show-booth-ideas-for-2025) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [19 Best Tech Conferences Coming in 2024](https://www.wearedevelopers.com/magazine/158-19-best-tech-conferences-coming-in-2024) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)