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# IT Support - Executive Support

- **Company:** General Dynamics Electric Boat
- **Location:** Groton, CT, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Cloud Computing, Collaborative Software, Computer Networking Systems, ServiceNow IT Service Management, Microsoft InTune, Microsoft Onedrive, Windows Client
- **Published:** August 5, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17841009?backUrl=%2Fcareer%2F17841009%2FIt-Support-Executive-Support-Connecticut-Groton

## About the Role

Required:

 * High School Diploma or equivalent
 * 5+ years of experience in IT support, service desk, or desktop engineering roles.
 * Experience in Windows 10/11, iOS, and Microsoft 365 (Teams, Outlook, OneDrive, Intune, etc.).
 * U.S. citizenship and eligibility to obtain final DoD secret clearance

Preferred:

 * Experience in enterprise or government environments supporting C-suite or high-clearance personnel.
 * Experience supporting conference room and A/V systems (Teams Rooms, Crestron, Logitech, etc.).
 * CompTIA A+, Network+, or Microsoft 365 certifications.
 * Familiarity with ITIL service management principles.
 * Experience using ServiceNow ticketing platform

Skills

 * This role requires exceptional communication, technical depth, and professionalism, with the ability to handle confidential matters and resolve complex issues efficiently and tactfully.
 * Excellent verbal and written communication skills with executive presence and strong customer service orientation.
 * Ability to handle high-pressure, time-sensitive situations with discretion and professionalism.

## Description

Provide dedicated on-site and remote IT support to executives, board members, and VIP staff, including setup, maintenance, and troubleshooting of hardware, software, and network systems.

 * Ensure impeccable presentation and performance of all executive-facing technologies (conference rooms, mobile devices, collaboration tools, AV systems, etc.).
 * Proactively monitor, test, and maintain executive systems to ensure minimal downtime and optimal performance.
 * Manage and support VIP laptops, desktops, mobile devices, and peripherals, including Windows, and iOS platforms.
 * Coordinate with other IT teams (Network, AV, Infra, Cloud, etc.) to resolve escalated issues promptly.
 * Provide concierge-style technical assistance for travel, presentations, and events involving executives.
 * Document issues, track resolutions, and contribute to continuous improvement of VIP support processes.
 * Maintain strict confidentiality and professionalism when handling sensitive data or user information.
 * Provide after-hours or on-call support for urgent VIP requests as needed.


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