> Markdown version of [/jobs/ext/2508666-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/2508666-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** MatrixCare
- **Location:** Peachtree Corners, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Data Analysis, Unit Testing, Bug Tracking Systems, Business Software, Software as a Service, Relational Databases, Database Queries, Software Debugging, Regression Testing, Simple Data Format, Software Engineering, SQL Stored Procedures, SQL Databases
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b55557bb17db81cc

## About the Role

* 4 year degree or equivalent work experience
 * 2+ years of relational database experience
 * Must demonstrate an ability to learn complex business software and master best practice use of the software
 * Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
 * Must have strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
 * Strong analytical capabilities, data analysis techniques and common database query skills
 * Basic understanding of AI prompts
 * Background in SQL Queries, including updates/deletes
 * Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
 * Strong interpersonal and communication skills
 * Experience working in a SaaS model a plus
 * Proficient in the Windows operating system
 * Ability to manage multiple concurrent priorities and meeting deadlines

## Description

The primary role of Technical Support Specialist is to provide technical support to customers experiencing problems with software and data discrepancies. Key deliverables include; following SLA, working with different teams, diagnosis and fixing software related issues, partnering with customers to fulfill needs, documenting procedures and resolutions.

Let's talk about Responsibilities

 * Triage and prioritize escalated customer cases from the Customer Support team
 * Communicate with customers to precisely define software cases
 * Use SQL database queries and scripts to gather detailed information on customer support cases
 * Identify and provide workarounds for customer cases whenever possible
 * Involved in identifying billing system glitch and provide permanent solutions.
 * Involve in major software testing including unit testing, functional testing and regression test
 * Design, test and implement simple data scripts
 * Debugging stored procedures, functions, views, indexes, triggers, etc.
 * Communicate case resolutions to customers
 * Providing the on-call production support to client/Business to meet the requirements for Patient Care reports
 * Provide best practice direction on software use to help users avoid recurrence of cases
 * Document software defects using defect tracking system and report defects to software engineers
 * Provide the major production support and satisfactory resolution to user


## Related Videos

- [Grappling With Clunky Old Software? Start by Understanding What’s Inside!](https://www.wearedevelopers.com/videos/1189-grappling-with-clunky-old-software-start-by-understanding-what-s-inside)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Are you still programming unit tests or already generating?](https://www.wearedevelopers.com/videos/722-are-you-still-programming-unit-tests-or-already-generating)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [SMART Test Automation - the experience of legacy transformation](https://www.wearedevelopers.com/videos/100215-smart-test-automation-the-experience-of-legacy-transformation)

## Related Articles

- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)