> Markdown version of [/jobs/ext/251102-office-of-infrastructure-it-support-specialist-3-district-3-client-support-specialist-thomaston-ga-itp162-pg-k](https://www.wearedevelopers.com/jobs/ext/251102-office-of-infrastructure-it-support-specialist-3-district-3-client-support-specialist-thomaston-ga-itp162-pg-k). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Office of Infrastructure-IT Support Specialist 3; District 3; Client Support Specialist (Thomaston, GA.) ITP162 (PG-K) - **Company:** State of Georgia - **Location:** Thomaston, GA, United States - **Salary:** $61,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Spreadsheets, Cyber Security, Databases, Data Transmissions, Text Processing, Issue Tracking Systems, Local Area Networks, System Center Configuration Manager, Network Administration, Software Engineering, Microsoft InTune - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e7069904dc34a6bf ## About the Role Do you have experience in Telecommunications systems?, Do you have a High school diploma or GED?, Entry Qualifications: High school diploma/GED and two (2) years of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area., Completion of an Associate's degree in a computer related field and experience providing support services on a multi-user computer system OR A thorough knowledge of desktop and multi-user software applications (e.g. Databases, word processors, spreadsheets). * Three (3) years of work experience providing software and hardware technical assistance to customers and/or one (1) year of previous experience providing phone support technical assistance in a help desk environment. * Demonstrates ability to operate computer peripheral devices. * Demonstrates ability to install, configure, and/or troubleshoot desktop and multi-user serves, software, and peripheral devices. * Demonstrates ability to install and maintain components of voice and/or data communication networks. * Demonstrates ability to perform small part installations or modifications to electronic equipment. * Adapt to changing technical environment and variable workloads. * Committed to providing quality customer service. * Demonstrates ability to convey complex technical information orally and in writing to diverse customers with varying levels of technical knowledge with tact and courtesy. * Demonstrates ability to provide technical support and assistance with computer operating systems, local area networking, hardware and software. * Demonstrates ability to work in a team environment. * Ability to bend, climb, lift and move in confined spaces. * Demonstrates ability to analyze and resolve hardware/software problems which have not been experienced previously. * Demonstrates ability to solve practical problems in installing hardware/software using mathematical and statistical techniques. Preferred Qualifications: Knowledge of SCCM, InTune ticketing systems and Active Directory High school diploma/GED and two (2) years of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. ## Description Job Summary: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff., Primary Duties & Responsibilities: * Performs job responsibilities with minimal supervision * Provides customer support in the maintenance of systems * Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations * Provides technical support in the operation and use of application software systems * May serve as a lead worker * May train subordinate staff in proper procedures of day-to-day operations * Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur * Conducts extensive research to compile information needed to generate reports, monitor and coordinate projects, complete projects and accurately respond to questions and concerns * Develops materials and methods to be used in training others in the use of various hardware and software * Installs and/or upgrades software on PC's as instructed * Monitors and coordinates activities/actions assigned to section management by the section director/deputy * Serves as senior management's representative in promoting the interests of the organization, and in researching, developing and monitoring responses to delegated issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)