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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Solutions Service Engineer II - **Company:** Werfen S.a. - **Location:** Spain - **Contract:** Permanent contract - **Skills:** HTML, Application Programming Interfaces (APIs), LAMP (Software Bundle), Microsoft Basic Data Partition, Cascading Style Sheets (CSS), Software as a Service, Cloud Computing, Communications Protocols, Cyber Security, Computer Networks, Databases, RAID, Memory Management, Monitoring of Systems, Web Servers, Infrastructure as a Service (IaaS), OSI Models, Network Security, Log Files, Platform as a Service (PAAS), Sniffers, SQL Databases, Virtualization Technology, Data Logging, Cloud Platform System, Firewalls (Computer Science), Information Technology, Health Level Seven International, User Administration - **Published:** August 28, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=0e89eacb9334fba7 ## About the Role * Degree/studies: Engineer, Computer Science or other Technical degree. * Years of experience: At least 2 years of experience in technical service for applications running in on-premise and cloud environments. * Min knowledge + Networking: Enterprise Network concepts. Network security. Firewalls. Intermediate Troubleshooting (Logs, monitoring tools, sniffers). OSI layers. + Operating Systems: Configuration of OS's: Registry, drivers, workgroups. Log files troubleshooting. User management. Drive/disk management. Processes understanding. Licensing. + Databases: Intermediate SQL commands. Check database Data status and healthyness. Database concept definitions: Schema, User, primary key… Understand different backup strategies and their use. + Virtualization: Virtualization environment management. CPU, Disk space and Networking monitorization. Virtualization testing. Log troubleshooting and information gathering. + Cloud: APIs understanding. SaaS, PaaS, IaaS. Cloud platform monitorization (Storage, CPU, Network). + Communication Protocols: Communication protocol documentation understanding. Field identification. Intermediate troubleshooting. Conversation analyis. Acknowledge proceses. Middlewares functions basic understanding. OSI layers. + Application/Web Servers: LAMP Applications understanding. General application monitorization (processes, CPU, disk space). User management. HTML, CSS, Appliction networking and access. Backup and recovery execution. + Cybersecurity: Security in protocols. Basic data protection legislation knowledge (GDPR, HIPPA). Company processes for Cybersecurity. Incident Response. + Hardware: Basic Hardware troubleshooting. Hardware functionality logging. Disk and memory management. Definitions: RAID, NAS, UPS… Manage hardware requirements. + Knowledge of automation lines in laboratory environment would be a plus. + Knowledge of ASTM and HL7 communication protocols would be a plus. Skills & Capabilities The ideal candidate for this position will exhibit the following skills and competencies: * Excellent communication skills and fluency in English (written and spoken) is mandatory. * Be self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories. * Proven customer-orientated background and able to work in a fast-paced environment. Travel Requirements * Available to travel internationally at least 25% of the time. If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV. ## Description This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions., * Install and configure the Digital Solutions Software. * Identify and resolve issues affecting customer´s network working closely with the hospital's IT department. * Perform required technical training sessions. * Respond to and resolve client problems as they relate to technical software issues. * Refer more complex problems to R&D and DF departments. * Serve as liaison between the company and customers. * Build customer relationships by keeping customers informed of how and when problems are resolved. * Carry out complex installs at client sites. * Create Service related documentation. Internal Networking To be determined based on department needs, to include interactions such as: * Cooperating with the rest of the Digital Solutions Service team. * Development and QA teams. * Local Service teams. * Local Marketing teams. * WW Marketing Product Managers + WW Service + PPSO (Product Privacy and Security Officer) ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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