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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff-Software Engineer - **Company:** American Express Company - **Location:** Phoenix, AZ, United States - **Salary:** $144,250.0 - $256,250.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Cloud Computing, Cloud Engineering, Continuous Integration, Distributed Systems, Github, Python (Programming Language), Octopus Deploy, OpenShift, Reliability Engineering, Ansible, Prometheus, Software Engineering, TypeScript, Workflow Management Systems, Working Model 2D, Grafana, Generative AI, Cloudformation, Event Driven Architecture, Gitlab-ci, Kubernetes, Infrastructure Automation Frameworks, Information Technology, Apache Kafka, Virtual Agents, Terraform, Splunk, Dynatrace, Devsecops, Docker, Jenkins, Golang, Programming Languages - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1fc0fe43977f9ab9 ## About the Role * Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience. * 12+ years of experience in software engineering, Site Reliability Engineering, cloud infrastructure, platform engineering, or distributed systems. * Demonstrated experience designing and operating highly available, large-scale distributed systems. * Strong software engineering background with proficiency in one or more modern programming languages such as Java, Go, Python, or TypeScript. * Deep understanding of cloud-native architectures, Kubernetes, Infrastructure as Code, CI/CD, observability, and engineering automation. * Experience applying SRE principles, including SLOs, error budgets, incident management, production readiness, and operational excellence. * Proven ability to influence technical direction across multiple engineering organizations., Experience with several of the following technologies and practices: Cloud & Infrastructure * AWS * Kubernetes/OpenShift * Docker * Terraform * CloudFormation * Ansible Platform Engineering * GitHub Actions * Jenkins * GitLab CI * Argo CD Observability & Reliability * OpenTelemetry * Prometheus * Grafana * Splunk * Dynatrace * Elastic * Chaos Engineering * Capacity Engineering * Performance Engineering Software Engineering * Java * Go * Python * Event-driven architectures * Kafka * Distributed systems design AI & Automation * Generative AI * Agentic AI * AIOps * Workflow orchestration * Intelligent automation platforms * AI-assisted engineering tools ## Description At American Express, we are transforming how software is built, deployed, and operated at enterprise scale. The Site Reliability Engineering (SRE) organization is at the center of this transformation, building the engineering capabilities that enable secure software delivery, resilient platforms, intelligent operations, and exceptional developer experiences. As a Staff Engineer, you will be a senior technical leader responsible for advancing the reliability, scalability, and operational excellence of critical technology platforms. You will work across engineering organizations to solve complex production challenges through software engineering, platform innovation, automation, and AI-powered operational capabilities. This is a highly influential individual contributor role where success is measured by the systems you build, the engineering practices you shape, and the enterprise impact you create. Role Summary As a Staff Engineer within the Site Reliability Engineering organization, you will lead the evolution of enterprise reliability engineering by building scalable platform capabilities that improve system resilience, engineering productivity, and operational efficiency. You will partner closely with Platform Engineering, Infrastructure Engineering, Security Engineering, Application Development, and Enterprise Architecture teams to modernize how software is delivered, observed, secured, and operated across the enterprise. This role requires deep expertise in distributed systems, cloud infrastructure, software engineering, DevSecOps, observability, automation, and AI-enabled operations. You will drive engineering solutions that reduce operational complexity, improve service reliability, eliminate manual toil, and accelerate the organization's journey toward autonomous operations., Successful Staff Engineers at American Express: * Solve complex engineering problems through software, automation, and scalable platform solutions. * Balance innovation with operational excellence, resilience, and security. * Influence engineering direction through technical expertise rather than organizational authority. * Remain hands-on by designing systems, reviewing critical implementations, and developing prototypes. * Build consensus across engineering organizations through collaboration and technical credibility. * Mentor engineers and cultivate a culture of learning, ownership, and engineering excellence. * Continuously evaluate emerging technologies that improve reliability, developer productivity, and operational efficiency., We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Retooling and refactoring - an investment in people.](https://www.wearedevelopers.com/videos/371-retooling-and-refactoring-an-investment-in-people) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Best Software Developer Blogs to Read](https://www.wearedevelopers.com/magazine/156-the-best-software-developer-blogs-to-read) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)