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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Associate (Data) - **Company:** Appointment Day Transportation llc - **Location:** New York, NY, United States - **Salary:** $57,761.0 - $87,310.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Data Transmissions, Network Architecture, Software Engineering, Information Technology - **Published:** August 16, 2026 - **Apply:** https://www.dice.com/job-detail/e0d52121-ad77-4a4a-b00a-34b10a8318e2 ## About the Role This role requires strong technical competency, attention to detail, organizational skills, and a commitment to delivering high-quality communication services for operational and safety-critical environments., Telecommunications Associate (Voice) Qualification Requirements 1. One year of satisfactory, full-time experience performing analytical, planning, operational, technical, and/or administrative duties in voice telecommunications or a closely related electronics planning, electronics management, and/or electronics service environment; and: 1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in: Voice telecommunications (telephone, radio, microwave, fiber optic, cellular service ), Telecommunications technology , Electronics , Physics , Mathematics , Computer science , Planning and analysis of electronic systems; or a related area; or 2. A four - year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24-semester credits; or 1. Two years of experience as described in "1" above and: 1. A baccalaureate degree; or 2. An associate degree from an accredited college including or supplemented by 12 semester credits in the telecommunications/electronics areas listed in "1a"; or 3. A four - year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 3 months of full-time training or 12 semester credits; or 1. A four - year high school diploma and three years of experience as described in "1" above; or 1. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. College education not used for meeting the minimum requirements in "1" or "2" above may be substituted for experience on the basis of each 30 semester credits of undergraduate college education, including or supplemented by 6 semester credits in voice Telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, mathematics, computer science and/or planning and analysis of electronic systems, or related area, for six months of experience described in "1" above, up to a maximum of two years' experience. Certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24 semester credits may be substituted for experience on the basis of 6 months of full-time training for one year of experience as described in "1" above, up to a maximum of two years' experience. However, all candidates must have at least a four - year high school diploma or its educational equivalent and at least one year of the experience described in "1" above. Special Note - Additional Requirements for Assignment Level IV To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full - time experience as follows: 1. As a Telecommunications Associate (Voice) - Assignment Level I, II, and III working for the City of New York; or 2. Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunication, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity. Telecommunications Associate (Data) 1. One year of satisfactory, full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in data telecommunications or a closely related electronics planning, electronics management, and/or electronics service environment; and: 1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/networking, mathematics, computer science or in a scientific, technical, electronic or related area; or 2. A four - year high school diploma and certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24 semester credits; or 1. Two years of experience as described in "1" above and: 1. A baccalaureate degree; or 2. An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/networking, mathematics, computer science, or in a scientific, technical, electronic or related area; or 3. A four-year high school diploma, plus certificates, badges, or technical education in telecommunications equivalent to 3 months of full-time training or 12 semester credits; or 1. A four-year high school diploma and three years of experience as described in "1" above; or 1. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. College education not used for meeting the minimum requirements in "1" or "2" above may be substituted for experience based on six months of experience as described in "1" above for 30 semester credits of college education including or supplemented by 6 semester credits in data telecommunications/networking, mathematics, computer science or in a scientific, technical, electronic, or related area for a maximum of two years of experience. Certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24 semester credits may be substituted for experience on the basis of 6 months of full-time training for one year of experience as described in "1" above, up to a maximum of two years' experience. However, all candidates must have at least a four - year high school diploma or its educational equivalent and at least one year of the experience described in "1" above. Special Note - Additional Requirements for Assignment Level IV To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: 1. As a Telecommunications Associate (Data) - Assignment Levels I, II, and III working for the City of New York; or 2. Performing analytical, planning, operational, technical, and/or administrative duties in a data telecommunication, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity. DESIRED SKILLS: Knowledge of telecommunications infrastructure (voice/data), including PACIS, PA-89, Help Points, EEBCS, and customer information screens (CIS) Ability to read and interpret technical diagrams, wiring schematics, and system documentation Proficiency in troubleshooting telecommunications hardware and software issues Familiarity with installation and configuration practices for voice communication systems Experience with public address and emergency communication systems Strong analytical and problem-solving skills Excellent verbal and written communication abilities Attention to detail in documenting work, repairs, and system changes Ability to work both independently and as part of a team Customer service orientation and responsiveness Organizational and time management skills to handle multiple priorities Willingness to work flexible hours, including nights and weekends, as needed Commitment to following safety protocols and standard operating procedures Experience with preventive maintenance and system upgrades Leadership, training, and mentoring abilities Project management and system design expertise SELECTION METHOD Based on evaluation of education, skills, experience, interview, and written assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal. ## Description The Telecommunications Associate (Voice & Data) is responsible for installing, maintaining, troubleshooting, and supporting voice and data communication systems across critical platforms, including PACIS Phases 1 and 2, PA-89, Help Points, EEBCS, customer information screens (countdown clocks), and network infrastructure. Associates at levels I-IV contribute with increasing independence, technical expertise, and leadership as they advance in their roles. Key responsibilities include setting up and maintaining telecommunications hardware and software, resolving connectivity and performance issues, coordinating with internal teams and external vendors, and ensuring that all systems operate reliably and securely. Associates document activities, follow standard operating procedures, and maintain compliance with safety and operational guidelines. 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